Sonia Barbosa
Wildomar,CA
Summary
Accomplished Administrative Coordinator with a proven track record at Kaiser Permanente, enhancing operational efficiency and team productivity. Expert in office management and bilingual communication, I significantly improved data accuracy and streamlined physician scheduling. Leadership and Microsoft Office proficiency, driving project success and fostering collaborative environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Administrative Coordinator III
Kaiser Permanente
01.2017 - Current
- Create, manage and facilitate day to day physician schedules for the Riverside Family Medicine Department.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arise.
- Manage email response time, prioritizing urgent communication and delegating tasks effectively.
- Collaborate with regional and local physician payroll team to Complete bi-weekly payroll for 135+ physicians and track any
- Train new team members.
- Organize Department meetings for Chief Of Service and coordinate availability of conference rooms for each Medical Office Building within the Department.
- Delegate tasks to administrative support staff to organize and improve office efficiency.
- Improved data accuracy, overseeing transition to new payroll system and training staff on its use.
- Organize New Provider onboarding meetings.
- Create reports and manage physician schedule patterns to ensure access needs are met for the Department.
- Assist in creation of monthly Hospital rounding and Residency mentor schedules.
Practice Manager
University Of California San Diego Health Systems
06.2014 - 08.2016
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Supervised team of 11 office personnel.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
- Provided supervision and management to team of support personnel.
- Created and implemented organizational policies and procedures.
- Led team of administrative staff, fostering collaborative work environment to enhance productivity.
Hospital Assistant III
University Of California San Diego
09.2008 - 06.2014
- Contributed to improved patient outcomes by accurately documenting vital signs, symptoms, and treatment plans in medical charts.
- Maintained cleanliness of patient rooms and common areas, promoting a safe and comfortable environment for healing.
- Streamlined supply inventory management through regular monitoring, organizing stockrooms, and ordering necessary items as needed.
- Performed front office duties such as patient scheduling and registration, obtained authorizations, submitted referrals.
- Functioned as a liaison between clinical and administrative operations.
Education
Vocational Training - Medical Assistant Certification
United Education Institute
Chula Vista, CA06.2010
High School Diploma -
Sweetwater High School
National City, CA07.1998
Skills
- Bilingual (English/Spanish)
- Team Collaboration
- Meeting planning
- Calendar Management
- Proficient in Microsoft Office Applications (Word, Excel, Powerpoint, OneNote, Outlook) EPIC and timekeeping systems such as MD Calendar and UKG timekeeper
- Office Management
- Team Leadership
- Project Management
- Appointment Scheduling
- Meeting Coordination
- Report Analysis
- Staff scheduling procedures
Certification
- Associate Improvement Advisor, Kaiser Permanente - 2024
Timeline
Administrative Coordinator III
Kaiser Permanente
01.2017 - Current
Practice Manager
University Of California San Diego Health Systems
06.2014 - 08.2016
Hospital Assistant III
University Of California San Diego
09.2008 - 06.2014
Vocational Training - Medical Assistant Certification
United Education Institute
High School Diploma -
Sweetwater High School