Sonia Baribeau

As Sr. Client Onboarding Associate my day to day responsibilities consist of managing and facilitating a smooth onboarding experience for complex, high net worth clients, providing exceptional service and communication, internal process coordination, and high quality data stewardship. In addition, my role also consists of working across multi functional teams to standardize all onboarding related policies and procedures, improving overall efficiency on behalf of our clients.

Additional responsibilities include:

• Promptly communicate with prospective clients to address inquiries and requests related to onboarding
• Lead all onboarding processes and procedures for complex client scenarios from start to finish. Work across multiple teams to collect information as necessary to provide a consistent and holistic onboarding approach
• Troubleshoot coordination roadblocks both internally and externally, while adhering to internal guidelines
• Document all processes related to client onboarding and train team members as needed
• Lead development of client experience enhancements
• Consistent review of pipeline data
• Guide clients in their use of company technology and systems, helping set up access and trouble shoot when necessary
• Drive new client set up within key systems and ensure settings / data are accurately entered / configured

I have received excellent feedback from partners at the firm and upper management. I have also consistently performed at the highest level receiving strong performance reviews.

As a Client Services Associate my main job responsibilities included:

• Opening client investment accounts
• Servicing client investment account
• Managing the compliance of the branch
• Facilitating investment deposits
• Assisting the financial advisor in client meeting
• Running account reports and analytics
• Enhanced client satisfaction by addressing inquiries and resolving issues in a timely manner.

• Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
• Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
• Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
• Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.