Sonia Bautista
Dickinson,TX
Summary
Dynamic Office Manager with proven expertise at Kid City, excelling in customer service and organizational skills. Successfully maintained confidentiality and accuracy in financial records while fostering effective communication between management and staff. Adept at conflict management and inventory control, ensuring smooth operations and a harmonious workplace environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Office Manager
Kid City
11.2020 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Daycare Teacher
The Learning Experience
08.2019 - 11.2020
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Utilized positive reinforcement strategies to encourage appropriate behaviors among students while minimizing disruptions or conflicts.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
Daycare Teacher
Kid City
02.2016 - 03.2018
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
- Increased daycare students'' social skills by incorporating group activities and cooperative play into daily routines.
- Maintained accurate documentation of student progress, behavior incidents, and parent-teacher conferences for review as needed.
Education
Bachelor Of Science In Education - Education
University of Houston- Clear Lake
Houston, TXAssociate Of Arts In Teaching - Education
College of The Mainland
Texas City, TX12.2024
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Clear oral/written communication
- Billing
- Conflict management
- Policy implementation
- Computer skills
- Teamwork and collaboration
- Administrative support
- Payroll processing
- Scheduling coordination
- Inventory control
Certification
CPR and First Aid
Timeline
Office Manager
Kid City
11.2020 - Current
Daycare Teacher
The Learning Experience
08.2019 - 11.2020
Daycare Teacher
Kid City
02.2016 - 03.2018
Bachelor Of Science In Education - Education
University of Houston- Clear Lake
Associate Of Arts In Teaching - Education
College of The Mainland
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