Sonia Bekiranov

Working at a local, organic, and eco-friendly grocery store taught patience, dedication, and loyalty. The job called for restocking, general handling of chores, and routine cleaning and organization, and working with customers to meet their needs in a timely but deliberately carful manner.

• Greeted customers and directed to requested products.
• Increased efficiency of backroom operations by organizing incoming shipments for easy access and distribution.
• Checked for outdated and overripe grocery items and removed from inventory.
• Assisted in training new employees on proper stocking techniques, enhancing overall team performance.
• Supported a safe shopping environment by promptly addressing spills or hazards and reporting potential safety concerns to management.
• Sustained a visually appealing store environment by adhering to company guidelines for merchandise presentation and signage placement.
• Maintained effective team member communication.
• Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
• Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
• Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
• Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.

I worked, and continue to work, in between and during any long term jobs or schooling to provide care for families and pets who need someone to look after them in a loving and genuine fashion. Even with busy schedules, and having my own responsibilities at home, I worked to help clients feel at ease that their pet was getting exercise and love a kin to what they receive 24/7, or in some cases, even more than normal.

• Enhanced clients' satisfaction by providing attentive and personalized care for their dogs.
• Followed pet care instructions, dietary needs, and medication regimens.
• Maintained a clean and organized work space for all pet sitting tasks, including cleaning up after dogs during visits or overnight stays.
• Enhanced clients' satisfaction by providing attentive and personalized care for their dogs.
• Contributed to clients' peace of mind by sending regular updates on their pets, including photos and videos.
• Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
• Exercised animals regularly with walks and rigorous play activities.
• Demonstrated reliability and trustworthiness by consistently arriving punctually for scheduled appointments or services.
• Offered additional support services like house-sitting and plant care when requested by clients, adding value to their overall experience.
• Provided exercise opportunities for the dogs, taking them on daily walks or trips to local parks as requested by the client.
• Collected animal waste produced on walks and discarded in trash or approved receptacles.
• Developed strong relationships with clients, earning referrals and positive testimonials from satisfied pet owners.
• Maintained a safe environment for the dogs by regularly inspecting the premises and removing any potential hazards.
• Ensured dogs' well-being by adhering to specific dietary restrictions and administering medications as required.
• Gained repeat business through exceptional customer service and genuine compassion for the animals in my care.
• Managed scheduling efficiently, accommodating last-minute bookings and adjusting for cancellations or changes in plans.
• Communicated professionally with pet owners via phone, email, and text.

Working with colleges from my high school, we worked either along side our manager or independently , running the shop, keeping a clean environment to serve people, and do so with kindness and professionalism.

• Worked flexible schedule and extra shifts to meet business needs.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Restocked and organized merchandise in front lanes.
• Helped customers complete purchases, locate items, and join reward programs.
• Assisted customers with returns, refunds and resolving transaction issues.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Contributed to store success by maintaining high standards of cleanliness throughout the facility.
• Worked closely with shift manager to solve problems and handle customer concerns.