Sonia Ben Emna
Reception Supervisor
Doha
Summary
Dynamic Reception Supervisor with a proven track record at Najat Medical Center, excelling in guest relations and team leadership. Enhanced customer satisfaction through efficient scheduling and effective communication, while boosting team morale. Skilled in Microsoft Office, I foster a collaborative environment that drives operational excellence and improves overall guest experiences.
Overview
9
9
years of professional experience
3
3
Languages
Work History
Reception Supervisor
Najat Medical Center
Doha, Baladiyat ad Dawhah
01.2024 - Current
- Fostered a positive teamwork environment by actively participating in team meetings, offering suggestions for improvement, and supporting colleagues as needed.
- Maintained a welcoming environment with a well-organized reception area, ensuring a positive first impression for guests.
- Managed financial transactions such as processing payments or issuing refunds accurately while adhering to company policies and guidelines.
- Improved workflow efficiency by creating detailed schedules that outlined daily tasks and responsibilities for reception staff members.
- Collaborated with management to develop strategies for improving overall guest experience and satisfaction ratings.
- Boosted team morale and productivity through effective communication, coaching, and performance feedback.
- Enhanced customer satisfaction by efficiently managing front desk operations and providing exceptional service.
- Interceded between employees during arguments and diffused tense situations.
Senior Receptionist
Najat Medical Center
Doha, Baladiyat ad Dawhah
06.2021 - 01.2024
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as first point of contact and set appointments for prospective clients.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Ensured timely distribution of mail packages to correct personnel while also managing outgoing shipments as required.
- Scheduled office meetings and client appointments for staff teams.
- Greeted customers and visitors in-person and via telephone calls.
- Increased office efficiency with accurate record-keeping, timely data entry, and proper file management.
- Facilitated smooth office operations by maintaining supplies inventory and liaising with vendors for timely deliveries.
- Reduced wait times for guests by effectively scheduling appointments and managing room availability.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Receptionist
Sparkle Dental Center
Doha, Baladiyat ad Dawhah
10.2019 - 02.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Assisted in event planning and execution, ensuring seamless operation of company functions.
- Improved workflow by introducing more efficient document handling and organization practices.
- Maintained confidentiality of information regarding clients and company.
Dental Assistant
Dental Clinic of Sfax
Sfax
05.2016 - 07.2019
- Documented patient dental health information, medical history, and vital signs for future reference.
- Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Verified patient insurance eligibility and benefits.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
Education
Dental Assistant Certificate -
Tire School Academy
Sfax - Tunisia 04.2001 -
Skills
Guest relations
Motivational skills
Scheduling coordination
Meeting coordination
Greeting and seating clients
Strong leadership
Teamwork
Customer service
Microsoft office
Time management
Office management
Timeline
Reception Supervisor
Najat Medical Center
01.2024 - Current
Senior Receptionist
Najat Medical Center
06.2021 - 01.2024
Receptionist
Sparkle Dental Center
10.2019 - 02.2021
Dental Assistant
Dental Clinic of Sfax
05.2016 - 07.2019
Dental Assistant Certificate -
Tire School Academy
04.2001 -
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