Summary
Overview
Work History
Education
Skills
Awards
References
Languages
Timeline
Generic

SONIA BETTENCOURT

Revere,MA

Summary

Warehouse Associate with 20 years experienced in Fulfilling orders and Shipping and Receiving with background working in fast-paced shipping environments moving merchandise of diverse sizes and types. Keeps work areas neat with strong housekeeping skills. Organized, dedicated and focused on going above and beyond requirements to contribute to team success.

Overview

27
27
years of professional experience

Work History

Materials Operations Specialist

Desktop Metal
09.2023 - Current
  • Managed both domestic and international order fulfillment via FedEx and UPS
  • Inter organizational transfers
  • Working with engineers for specialized product shipments by communicating trough Slack
  • Pick and pack product enhancing shipping accuracy and speed, elevating customer satisfaction
  • Conducting regular and annual inventory counts, ensuring stock accuracy
  • Utilizing Oracle production for inventory adjustments and Salesforce for international shipping details
  • Leading team efforts in materials operations at Desktop Metal, enhancing processes through teamwork

Shipping and Receiving Associate

Chelsea Clock Company
02.2023 - 07.2023
  • Efficiently managed daily shipping and receiving operations at Chelsea Clock Company
  • Manage day to day shipping and receiving activities, utilizing knowledge of shipping procedures, routes, and rates
  • Coordinate with sales, production, and purchasing to manage most efficient methods of shipping and management of proper record keeping on all receipts
  • Ensure accuracy of shipments by checking shipping orders and/or service orders as to item quantity, serial number of item as required, customer and shipping information
  • Handled wrapping and packaging of various sizes and quantities of clocks, barometers and other related components
  • Coordinate daily pick-ups and delivery of shipments with UPS and FedEx, received clocks, barometers, purchased materials and other related components from vendors and customers
  • Provided excellent customer service, addressing queries regarding clock repairs

Shipping and Receiving Associate

Color Health Inc.
03.2022 - 11.2022
  • Oversaw inventory control, ensuring accurate tracking of incoming deliveries
  • Received deliveries, scanned packages into incoming Tracker
  • Open boxes and sort Covid tests, implemented advanced sorting procedures, distinguishing valid from invalid Covid tests
  • Prepare valid Covid tests to run in test sorting machine to be processed
  • Once processed, pack tests into boxes making sure paperwork is attached
  • Strict Covid 19 Safety Protocols, including daily Covid 19 testing for all employees, N95 respirators, full length lab coats and latex gloves
  • Maintained strict cleanliness standards, disinfecting workspace every two hours to prevent contamination

Administrative Assistant

DHL Supply Chain
09.2019 - 11.2021
  • Provide administrative and clerical support to management including management of personnel records
  • Work under general supervision of General Manager while providing personal secretarial services and administrative assistance exercise discretion and judgment on occasion and provide courteous, responsive, and accurate information to 130 associates, and became responsible for ensuring payroll accuracy within Kronos time-keeping system, facilitated short term disability, personal, and FMLA leaves for team members
  • Data entry for time sheets for punch errors, vacations, and sick pay as well as record keeping of all personnel, training and safety files
  • Translated Spanish for management team
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing and composing and typing correspondence
  • Answered and managed approximately 25 incoming and outgoing calls while recording accurate messages
  • Responsible for completing special projects, as assigned by office administrator
  • Greeted vendors and office visitors, providing direction for appointments.

Order Filler Picker

DHL Supply Chain
03.2019 - 09.2019
  • Picking orders, verifying order accuracy by checking for correct item, quantity, and batch prior to packing, packing orders accordingly to ensure enough dunnage for same shipment
  • Picked products from designated locations using various tools and transferred to appropriate areas for further processing
  • Picked up heavy objects using proper lifting techniques to avoid personal inquiries
  • Select products and items from shelves and pallets for customer orders
  • Labeled boxes and placed in outbound collection areas
  • Packed fragile items with bubble wrap to prevent breakage during shipping, followed by Fragile sticker attached to box
  • Attended company safety meetings to implement new measures

Packing Manager

Fulfillment America
04.2001 - 01.2019
  • Managed 30 plus floor associates in picking and packing department verified orders were picked correctly and ensured were delivered to packing in timely manner
  • Responsible for keeping teams training up to date coaching and interacting with team
  • Implementing job procedures and requirements directed by client
  • Translated for other managers as needed
  • Resolved team member concerns and problems while facilitating solutions and forwarding complex matters to higher authorities

Assistant Manager

Saztec., Inc.
01.1997 - 11.1999
  • Data Entry such as uploading resumes and correcting errors, record keeping, filing documents, answering phones, taking messages and directing to affected party.

Education

High School Diploma -

Greater Lowell Technical School
Tyngsboro, MA
06.1996

Skills

  • Shipping & Receiving Knowledge
  • UPS Shipping Software Knowledge
  • FedEx Shipping Domestic and International Knowledge
  • Pitney Bowes Shipping
  • General warehouse knowledge
  • Sensitive material handling
  • Order Fulfillment
  • Package Preparation
  • Customer Service
  • Microsoft Dynamics GP
  • Oracle Production
  • Salesforce and Propel
  • Dymo Connect
  • Scan Snap Scanner
  • Material inspections
  • Assembly
  • Typing
  • Data Entry
  • Kronos (Payroll program)
  • Organizational skills
  • Industrial cleaning
  • Sorting machine
  • Hazardous material
  • Microsoft Office
  • Multitasking and prioritization
  • Trilingual (English, Portuguese and Spanish)
  • Slack
  • Flexible schedule
  • Uploading documents
  • Cycle and inventory counts

Awards

  • Good Attendance Award
  • Won first place in a Vica competition, (typing contest)
  • Art Award for the best in Art Class

References

  • Lisa Polidoro, (617) 631-8449
  • Debra Lewicki, (617) 884-0235
  • Mark Ramnath, (646) 464-4169

Languages

English
Portuguese
Spanish

Timeline

Materials Operations Specialist

Desktop Metal
09.2023 - Current

Shipping and Receiving Associate

Chelsea Clock Company
02.2023 - 07.2023

Shipping and Receiving Associate

Color Health Inc.
03.2022 - 11.2022

Administrative Assistant

DHL Supply Chain
09.2019 - 11.2021

Order Filler Picker

DHL Supply Chain
03.2019 - 09.2019

Packing Manager

Fulfillment America
04.2001 - 01.2019

Assistant Manager

Saztec., Inc.
01.1997 - 11.1999

High School Diploma -

Greater Lowell Technical School

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SONIA BETTENCOURT