Sonia Bowen
Stockton,USA
Summary
A well presented, articulate and confident individual with proven ability to provide exceptional customer service. Having an outgoing personality, good interpersonal skills and the ability to work in a multi-national teamenvironment with confidence and minimal supervision.
Overview
1
1
Certification
1
1
year of post-secondary education
12
12
years of professional experience
Work History
Bus Aide
Mv Transportation Inc.
Stockton, CA
08.2024 - 03.2026
- Monitored passenger behavior to ensure a secure and respectful environment.
- Communicated effectively with drivers and dispatch regarding passenger needs.
- Assisted passengers with boarding and disembarking safely from buses.
Front Desk Receptionist
Pavilion Dental
Tracy, CA
05.2019 - 01.2022
- Greeting patients: Welcoming patients when they arrive at the office.
- Answering phones: Using proper protocol to answer phone calls.
- Scheduled appointments by making, canceling, and rescheduling them.
- Insurance verification: Checking insurance coverage and filling out insurance forms.
- Prepared bills: Generated and distributed patient bills to ensure timely payment processing.
- Maintained patient records: Organized and updated patient records and billing information for efficient retrieval.
- Handling test results: Handling test results, such as x-rays.
- Ordered office supplies to maintain adequate inventory levels.: Ordering office supplies and keeping track of inventory.
- Managed documents by filing, scanning, and organizing office paperwork.: Filing, scanning, and creating documents.
Medication Aide/ Volunteer
San Joaquin County Behavioral Health Services
Stockton, CA
05.2018 - 11.2020
- Administered medications accurately to residents according to prescribed schedules and protocols.
- Monitored patient responses to medications, promptly reporting adverse reactions to healthcare team to ensure timely interventions.
- Maintained accurate medication records, ensuring compliance with state regulations and facility policies.
- Trained new staff on medication administration procedures and safety protocols, enhancing compliance and patient safety.
- Conducted regular inventory checks of medications, managing stock levels effectively to prevent shortages.
- Supported patients with dressing, grooming, and feeding needs, enabling them to adapt to mobility restrictions and maintain dignity.
Supervised Visitation Monitor/ volunteer
EA Family Services
Lodi, CA
04.2018 - 08.2020
- Facilitated safe, supervised visitations between children and parents in compliance with court mandates.
- Monitored interactions to safeguard child welfare and ensure compliance with established guidelines.
- Documented visitations, observations, and incidents to maintain accurate records for legal and social service purposes.
- Collaborated with social workers and legal professionals to update on visitation outcomes and support case management.
Stocker
O'Reilly Auto Parts distribution Center
Stockton, CA
03.2016 - 03.2018
- Stocked and organized shelves, bins, and displays in retail and warehouse environments to ensure accurate inventory and easy access for customers by receiving, unloading, unpacking goods, and checking labels and information.
- Organized inventory shelves to enhance product access and visibility for improved customer experience.
- Organized inventory shelves for efficient product access and visibility.
- Inspected products for quality assurance, ensuring only high-quality items were stocked on shelves.
Material Handler
Fox Head Inc.
Stockton, CA
06.2014 - 03.2016
- Operated forklifts to move materials between storage and production areas.
- Loaded and unloaded shipments following safety protocols and best practices.
- Moved, stored, and tracked materials and products within warehouse, manufacturing facility, or distribution center, including loading/unloading shipments and organizing inventory to ensure smooth operations.
- Maintained accurate inventory records using warehouse management systems.
Education
Associate's degree - Medical office
UEI College
Stockton, CA 01.2018 - 11.2018
Certification
- Driver's License
- DOT Physical Certification, 11/01/25, 11/30/27
- BLS Certification
- Basic First Aid certificate, Any valid issuer for CA
- CPR Certification
- Non-CDL Class C
- First Aid Certification
- CCNA
- Guard Card
Languages
English
Personal Information
English
Timeline
Bus Aide
Mv Transportation Inc.
08.2024 - 03.2026
Front Desk Receptionist
Pavilion Dental
05.2019 - 01.2022
Medication Aide/ Volunteer
San Joaquin County Behavioral Health Services
05.2018 - 11.2020
Supervised Visitation Monitor/ volunteer
EA Family Services
04.2018 - 08.2020
Associate's degree - Medical office
UEI College
01.2018 - 11.2018
Stocker
O'Reilly Auto Parts distribution Center
03.2016 - 03.2018
Material Handler
Fox Head Inc.
06.2014 - 03.2016