Summary
Overview
Work History
Education
Skills
Timeline

Sonia Bravo

Phoenix

Summary

Dynamic and detail-oriented professional with experience at New Hope Of Arizona, excelling in customer service and data entry. Bilingual in English and Spanish, I foster strong client relationships while maintaining confidentiality. Proven ability to thrive in fast-paced environments, demonstrating empathy and active listening to enhance customer satisfaction.

Overview

40
40
years of professional experience

Work History

Administrative Assistant

New Hope Of Arizona
09.2015 - 11.2019
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Maintained inventory of office supplies and placed orders.

CSR-Medicare Contract

Vangent/General Dynamics Inc.
07.2006 - 12.2011
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Answering Medicare-related questions and resolving any issues.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Conducting low-level appeals.

CRS-Immigration Contract (work From Home)

Pearson Inc.
10.2002 - 01.2005
  • Guided individuals or groups through the immigration process.
  • Set up appointments as necessary.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Sales Associate

Bob Van Ripper
08.2000 - 06.2002
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Data Entry Clerk

Valley National Bank
02.1980 - 10.1982
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.

Education

Office Associate - Medical Billing And Coding

Maricopa Skill Center, Phoenix, AZ
03-2002

Skills

  • Bilingual: English/Spanish
  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Medical Billing

Timeline

Administrative Assistant - New Hope Of Arizona
09.2015 - 11.2019
CSR-Medicare Contract - Vangent/General Dynamics Inc.
07.2006 - 12.2011
CRS-Immigration Contract (work From Home) - Pearson Inc.
10.2002 - 01.2005
Sales Associate - Bob Van Ripper
08.2000 - 06.2002
Data Entry Clerk - Valley National Bank
02.1980 - 10.1982
Maricopa Skill Center - Office Associate , Medical Billing And Coding

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Sonia Bravo