Sonia Briceno
Sales
North Miami Beach,FL
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Club Demonstration Services At Costco
03.2019 - 06.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
Sales Associate
Gap, Inc.
11.2017 - 03.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
Regional Sales Representative
World Truck Parts
01.2014 - 12.2016
- Fulfilled customer queries over phone, in-person and through email to provide and maintain highest level of customer care.
- Forged and nurtured impactful relationships with customers to cultivate loyalty.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Set up appointments with potential and current customers to promote new products and services.
- Resolved order issues efficiently and enhanced customer satisfaction ratings.
- Researched potential clients and markets to prepare for appointments.
Education
Bachelor of Business Administration - Business Administration
Universidad Del Zulia
Maracaibo, VenezuelaSkills
- Employee Training
- Workplace Safety
- Staff Management
- Customer-Oriented
- Staff Supervision
- Positive Attitude
- Team motivation
- Strong verbal and written communication
- Creative Problem-Solving
- Daily workflows
Certification
- Certified Food Handler , Costco - 5 hours
- Licensed Property and casualty Insurance - I am studying now)
English Intermediate high
Howard Community College
Columbia Maryland
July 2012-May 2014
ESOL
Ronald Reagan College
Miami, Fl
2014-2016
ESL
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Shift Supervisor
Club Demonstration Services At Costco
03.2019 - 06.2023
Sales Associate
Gap, Inc.
11.2017 - 03.2019
Regional Sales Representative
World Truck Parts
01.2014 - 12.2016
Bachelor of Business Administration - Business Administration
Universidad Del Zulia
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