Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Detail-focused Assistant brings hands-on approach and amazing energy to meet task-based needs. Reliable, quick-paced and team-oriented nature streamlines background operations. Focused comprehension to accomplish projects and multi-task to meet concurrent deadlines and expectations. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hi, I’m
Sonia Brouri
chef party
Plantation,FL
Summary
Overview
16
years of professional experience
Work History
City Cafe MIAMIMiami, Florida
Manajer
08.2017 - 08.2023
Job overview
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Conducted quality, timely performance feedback and performance appraisals.
Noah's wholesaleand cash & carryMiami Gardens, FL
Sales Representative
04.2017 - 12.2017
Job overview
- Conducted market research to identify potential customers and their needs.
- Researched competitors' products, prices, and sales techniques.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Utilized CRM software tools to track progress of each sale cycle stage.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Assisted in developing promotional materials such as flyers, brochures.
- Developed key customer relationships to increase sales.
- Presented products and services to prospective and existing customers to meet client needs.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Contacted new and existing customers to outline benefits of products.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Monitored customer order process and addressed customer issues.
- Demonstrated product features to align with customer needs.
- Improved overall customer purchasing experiences to promote steady revenue.
- Developed targeted lists and new business opportunities, accelerating sales process to achieve results.
- Answered store and merchandise questions and led customers to wanted items.
- Recommended merchandise to customers based on needs and preferences.
- Exchanged merchandise for customers and accepted returns.
Hammad MedicalFT. Landerdale,, FL
Sales Representative
01.2015 - 01.2016
Job overview
- Conducted market research to identify potential customers and their needs.
- Organized client visits, presentations, product demonstrations and trade shows.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Utilized CRM software tools to track progress of each sale cycle stage.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Fostered relationships with customers to expand customer base and retain business.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Monitored customer order process and addressed customer issues.
- Demonstrated product features to align with customer needs.
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
- Recommended merchandise to customers based on needs and preferences.
MAGIK LOOK Health & BeautyMiami, FL
Owner/Operator
06.2007 - 08.2014
Job overview
- Analyzed market trends and customer feedback to identify opportunities for growth.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
- Implemented cost-saving measures across departments while maintaining quality standards.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Established pricing models that balanced competitiveness with profitability goals.
- Provided leadership support for team members through coaching and mentorship programs.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Set pricing structures according to market analytics and emerging trends.
- Calculated net income and adjusted strategies to increase income and bottom-line profits.
- Devised and implemented marketing strategies to attract [Number] new clients.
- Delivered excellent customer service to clients and fellow employees.
- Provided customers with product knowledge and advice on beauty treatments.
- Demonstrated makeup application techniques to clients.
- Assisted in the selection of cosmetics, skincare products, and fragrances according to customer needs.
- Resolved customer complaints promptly and courteously.
- Maintained accurate records of sales transactions.
- Organized promotional displays to maximize product visibility.
- Performed regular inventory checks of beauty products.
- Developed relationships with vendors to ensure delivery of quality merchandise.
- Kept up-to-date on new products, services, and promotions offered by the company.
- Promoted special offers or discounts when appropriate to increase sales volume.
- Operated cash registers accurately while processing payments from customers.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Showed customers how to apply makeup and other products to achieve desired looks.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Finalized purchases and processed payments.
- Displayed merchandise to present visually appealing arrangements that drive sales.
- Answered store and merchandise questions and led customers to wanted items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Organized store by returning merchandise to proper areas and restocked displays.
- Recommended merchandise to customers based on needs and preferences.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Computed purchases and received and processed cash or credit payment.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Described merchandise and explained use, operation and care.
- Maintained records related to sales for store management.
Education
Institute PASCALTUNIS TUNISIA
from Sales And Marketing
1993
University Overview
Institut Supérieur Des Beaux-Arts De TunisTunis , TUNISIA
Bachelor of Arts from Fine Arts & DESIGN
06.1980
University Overview
Skills
- Hardworking
- Teamwork
- Fluent in FRENSH, ARABIC, ENGLISH
- Staff Management
- Staff Development
- Inventory Control
- Payment Processing
- Product Demonstrations
- Returns Processing
- Flexibility and Adaptability
- Theft Prevention
- Beauty Trends
- Merchandise Restocking
- Product Demonstration
- Brand Promotion
- Makeup Application
- Retail Experience
- Organization and Multitasking
- Sales Closing
- Application Techniques
Languages
English
Professional
Arabic
Native/ Bilingual
French
Full Professional
Affiliations
Affiliations
- Develop and create artwork in a variety of mediums, including painting, sculpture, photography, and digital art.
- Create artwork for exhibitions, galleries, and other venues.
References
References
References available upon request.Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Price is what you pay. Value is what you get.
Timeline
Manajer
City Cafe MIAMI
08.2017 - 08.2023
Sales Representative
Noah's wholesaleand cash & carry
04.2017 - 12.2017
Sales Representative
Hammad Medical
01.2015 - 01.2016
Owner/Operator
MAGIK LOOK Health & Beauty
06.2007 - 08.2014
Institute PASCAL
from Sales And Marketing
Institut Supérieur Des Beaux-Arts De Tunis
Bachelor of Arts from Fine Arts & DESIGN
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