Sonia Burca

• Studied industry trends to inform planning of bar menu and development of new drink recipes.
• Measured and mixed house ingredients to prepare both custom and menu drink orders.
• Provided recommendations for specialty drinks upon request.
• Ensured compliance with all health department regulations related to the serving of alcohol.
• Crafted in-house made syrups, tinctures, and specialty bar ingredients.
• Suggested food pairings with cocktails for customers.
• Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
• Interacted with guests to ensure satisfaction with their experience.
• Remained calm and poised during busy periods, promoting great customer service to guests.
• Kept up to date on current industry trends and news.
• Made friendly conversation with customers to provide enjoyable bar experience.
• Arranged bottles and glasses behind bar to make attractive displays.
• Greeted guests with friendliness and professionalism.
• Handled complaints from guests in a professional manner.
• Demonstrated a thorough knowledge of spirits, beer, wine, mixers, garnishes, and other beverage ingredients.
• Effectively multitasked within fast-paced environment.
• Created unique cocktails for special events.
• Worked in close collaboration with team members to ensure customers received high-quality service.
• Developed new cocktail recipes based on customer preferences.
• Organized promotional activities such as drink specials or contests.
• Ordered liquor, beer, wine, glassware, ice, napkins, straws and other supplies needed for the bar.
• Created seasonal drinks for special occasions.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Collaborated with others to discuss new opportunities...etc..

• Restocked beer and liquor regularly and after special events.
• Monitored patron alcohol consumption to encourage safety.
• Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments...used POS, handled all the $ @ the end of every shift, scheduling, and all the other responsibilities listed in the previous job description+++

• Trained new bartenders on drink preparation and upselling techniques.
• Displayed and retained extensive knowledge of liquors, wines and entrees.
• Resolved problems or concerns to satisfaction of involved parties.
• Applied creative strategies to drive up profits through increased sales volume or cost savings initiatives.
• Upsold customers from shelf to premium brands to help boost sales.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Assessed employee performance regularly through observation and feedback sessions.
• Conducted weekly meetings with staff members in order to discuss upcoming events and promotions.
• Monitored bar inventory levels, ordered supplies, and maintained cleanliness of all glassware.
• Coordinated with suppliers on product deliveries, pricing issues, discounts and promotional offers.
• Promoted safe working conditions by monitoring safety procedures and equipment.
• Assisted staff by serving food and beverages or bussing tables.
• Poured wine, beer and cocktails for patrons.
• Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
• Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages. Etc...

Same as above + White table cloth service and sofisticated cocktails + very high volume on weekends, etc