Sonia Cady
Huntsville
Summary
Detailed-oriented and reliable Data Entry and Customer Service Representative with over 10+ years experiences in managing high-volume tasks, multiple data entry tasks, resolving customer issues, and maintaining detailed and accurate records. Killed in using data management tools, with a strong commitment to customer satisfaction and operational efficiency.
Overview
11
11
years of professional experience
Work History
Independent Business Owner
Self Employed Services
03.2016 - 03.2025
- Managed all aspects of online business operations including product listing. customer services, shipping logistics, and order tracking.
- Handled client communications, maintained excellent customer reviews, and ensured timely fulfillment on all orders
- Presided over inventory and supply control, and budgeting
Full-time Caregiver and Household Manager
Stay-at-home Parent
04.2016 - 04.2025
- Oversaw daily scheduling, budgeting, meal planning, and household organization for a busy family of five.
- Managed school and PTO activity calendars, coordinated transportation, and supported educational needs
- Developed and sustained systems for smooth home operations under energetic and fast-paced conditions
- Strengthened and nourished communications, crisis management, and problem-solving shills through daily decision-making and planning
Customer Service Representative
Corporate Incentives, Inc.
01.2014 - 03.2016
- Processed detailed orders for sales team, tracked inventory, and liaised between management and sales teams as support staff
- Entered and Updated customer information in various databases with high accuracy and detailed notes
- Handled high volume of orders per day, resolving inquires and providing product support on both customer and supplier side
- Processed orders, returns, and billing adjustments promptly
Education
High School Diploma -
St. Pius X
Houston, TX05-1996
Skills
- Data Entry and Database Management
- Customer Service and support
- Microsoft Office Suite
- Conflict Resolution
- Organized scheduling techniques
- Effective multitasking
Timeline
Full-time Caregiver and Household Manager
Stay-at-home Parent
04.2016 - 04.2025
Independent Business Owner
Self Employed Services
03.2016 - 03.2025
Customer Service Representative
Corporate Incentives, Inc.
01.2014 - 03.2016
High School Diploma -
St. Pius X
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