Sonia Campos
Los Angeles,CA
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
5
5
years of professional experience
Work History
Sales Consultant
Honda of Downtown LA
09.2022 - Current
- Greeted customers at arrival to build positive relationships and discuss vehicles
- Worked with customers and sales management to reach price agreements and explain warranty, sales and option package procedures
- Filled out paperwork to register vehicles and complete sales
- Answered customer emails and telephone requests for information
- Met incoming customers at door to guide through showroom and sales lot
- Evaluated vehicles before final pickup to check for damage and completed delivery tasks
- Showcased vehicle features and took customers on test drives in local area
- Managed sales negotiations and financing options
- Followed up with customers to build long-term relationships and successful referrals
- Explained differences between models to clients, comparing and discussing capabilities and features
- Collaborated with prospective customers over phone and email to schedule sales appointments.
Beauty Consultant
CVS Pharmacy
10.2021 - Current
- Recommended appropriate products to meet customers' individual needs
- Displayed merchandise to present visually appealing arrangements that drive sales
- Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty
- Capitalized on upselling opportunities for additional products and services to increase sales numbers
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs
- Certified ear piercing, followed sanitary guidelines and and reviewed after care instructions to each customer
- Provided samples to new customers, invite to comeback and share their feedback on products that will become a future sale.
Store Associate
Kohls Department Store
08.2021 - 10.2021
- Engaged positively with each customer, providing professional and polite support for sales and service needs
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment
- Answered telephone to give callers store information and look up order details.
Cashier
Bossa Nova
01.2021 - 08.2021
- Operated cash register, collected payments and provided accurate change
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness
- Helped customers find specific products, answered questions and offered product advice
- Processed all sales transactions promptly to prevent long customer wait times
- Received payments for products and issued receipts
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
Host/Table Busser/Food Runner
Victorio's Italian restaurant
02.2020 - 12.2020
- Greeted guests and gathered information to seat groups or place on waitlist
- Answered telephone to provide dining information and take party reservations
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance
- Maintained table setting by removing courses as completed and replenishing utensils
- Wiped down and cleaned chairs, booths and highchairs
- Maintained table settings by removing courses, replacing utensils and refilling beverages
- Accommodated guests with children and special needs to promote comfortable dining experience
- Completed final preparations of dishes and quickly delivered items to customers
- Relayed orders and special requests to cooks
- Memorized all dining room floor plans and understood seat number system.
Delivery Driver
Victorio's Italian restaurant
09.2019 - 01.2020
- Contacted customers prior to delivery to confirm and coordinate delivery times
- Created delivery routes based on destinations and timelines to maintain efficiency
- Delivered exceptional customer service in all interactions to promote satisfaction and maintain company loyalty.
Education
High School Diploma -
Alhambra High School
Alhambra, CA06.2009
Skills
- Product recommendations
- Retail experience
- Customer service
- Sales experience
- Negotiation
- Bilingual
- Cold-calling
- Customer Engagement
- Account Management
- Up-selling
Languages
Spanish
Native or Bilingual
Timeline
Sales Consultant
Honda of Downtown LA
09.2022 - Current
Beauty Consultant
CVS Pharmacy
10.2021 - Current
Store Associate
Kohls Department Store
08.2021 - 10.2021
Cashier
Bossa Nova
01.2021 - 08.2021
Host/Table Busser/Food Runner
Victorio's Italian restaurant
02.2020 - 12.2020
Delivery Driver
Victorio's Italian restaurant
09.2019 - 01.2020
High School Diploma -
Alhambra High School
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