Sonia Campuzano Jimenez
Tucson,AZ
Summary
Dedicated healthcare professional with over a decade of experience in patient communication, direct care, and crisis dispatch. Specialized in supporting individuals with autism and special needs in achieving independent living goals. Experienced in high-volume switchboard operations and emergency response protocols within fast-paced healthcare environments.
Overview
2
2
years of post-secondary education
13
13
years of professional experience
Work History
HCBS Provider
Arizona Autism
Tucson, AZ
01.2023 - Current
- Empowered children with autism to foster independence through teaching critical daily life skills, social behaviors, and adaptive abilities.
- Cultivated community inclusion and self-advocacy through tailored one-on-one sessions aligned with individualized parent and pediatric therapy goals.
- Delivered ABA therapy for children with autism at Arizona Autism.
- Implemented behavior intervention plans during home and clinic sessions.
- Collected session data and documented client responses accurately.
Direct Support Professional
Elevated Care LLC
Tucson, AZ
07.2024 - 11.2025
- Supported children and young adults with diverse special needs in mastering activities of daily living (ADLs) to enhance independence in personal hygiene, dressing, meal preparation, and nutritional intake.
- Supported adults with developmental disabilities through daily living routines at Elevated Care homes.
- Assisted with personal care, hygiene, and dressing according to individualized service plans.
- Created a safe, supportive environment that ensured client dignity, comfort, and physical well-being.
- Monitored client safety and reported changes in behavior or health to supervisors.
Dispatcher
Tucson Medical Center
Tucson, AZ
08.2018 - 09.2018
- Prioritized and coordinated immediate responses to hospital codes and emergency situations using strict, compliant procedures.
- Coordinated immediate responses to hospital codes and emergency situations, adhering to strict procedures to ensure safety and compliance.
- Provided personalized phone services for physicians, efficiently screening, routing, and transferring calls to align with provider preferences.
- Updated and maintained a comprehensive directory of hospital departments and extensions, reducing routing errors and enhancing communication efficiency.
Patient Communications Representative
El Rio Community Health
Tucson, AZ
05.2014 - 04.2017
- Acted as the primary point of contact for patient inquiries, answering, screening, and accurately directing high-volume phone calls to clinical and administrative departments.
- Managed high-volume patient calls for scheduling, inquiries, and message routing to ensure efficient clinic operations
- Handled incoming patient calls to facilitate scheduling and inquiries for community health clinic scheduling, questions, and message routing
- Verified and updated patient demographics and insurance details in electronic health records to maintain accurate patient information
- Coordinated appointment reminders, follow-ups, and referral communications among care teams to enhance patient engagement and continuity of care
Education
Caregiver Level 1,2, And 3 - Caregiver
Caregiver Training Institute
06.2012 - 08.2012
Associate of Applied Science - Medical Assistant
Brown Mackie College
Tucson, AZ 01.2010 - 04.2012
Canyon Rose Academy
Tucson, AZSkills
- ADL support
- Behavior support
- Patient care
- Community integration
- Care coordination
- Progress documentation
- Patient intake
- Patient documentation
- Epic charting
- Safety procedures
- HIPAA compliance
- Appointment scheduling
- Medical terminology
- Time management
- Task prioritization
- Multitasking
- Team collaboration
- Effective communication
- Verbal communication
- Written communication
- Active listening
- Empathy display
- Conflict resolution
- Problem solving
- Professionalism
- Attention to detail
- Complaint handling
- Appointment scheduling
- Multi-line telephone systems
- Health policy
- Patient information gathering
- Patient documentation
- Medical terminology
Timeline
Direct Support Professional
Elevated Care LLC
07.2024 - 11.2025
HCBS Provider
Arizona Autism
01.2023 - Current
Dispatcher
Tucson Medical Center
08.2018 - 09.2018
Patient Communications Representative
El Rio Community Health
05.2014 - 04.2017
Caregiver Level 1,2, And 3 - Caregiver
Caregiver Training Institute
06.2012 - 08.2012
Associate of Applied Science - Medical Assistant
Brown Mackie College
01.2010 - 04.2012
Canyon Rose Academy