Sonia Carmona Reyes
Montebello,CA
Summary
Dynamic and results-driven professional with a strong work ethic and exceptional customer relations skills. At Goodwill SoCal E-Commerce, I optimized production processes and ensured quality compliance. As an Etsy shop owner, I analyzed sales data to enhance performance and improve shipping efficiency, consistently exceeding customer satisfaction goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Production Associate
Goodwill SoCal E-Commerce
Glendale, CA
04.2022 - Current
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained a flexible approach to work assignments, willingly cross-training in other areas to support changing production needs.
- Organized work to meet demanding production goals.
- Participated in training sessions to enhance skills and knowledge.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Maintained organized work area by cleaning and removing hazards.
Online Shop Owner
Etsy
Los Angeles, CA
01.2018 - 03.2021
- Analyzed sales data regularly to identify trends, adapt strategies, and optimize store performance over time.
- Established effective customer support systems, resolving issues promptly and fostering positive relationships with clients.
- Enhanced customer satisfaction by providing personalized product recommendations and efficient order processing.
- Organized seasonal sales events to clear out old inventory efficiently while maximizing profit margins on discounted items.
- Improved shipping processes by researching alternative delivery options, ultimately reducing delivery times for enhanced customer satisfaction.
Cashier Assistant
JCPenney
Montebello, CA
10.2016 - 01.2017
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked with other associates to support cashiers and management needs.
- Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
Education
Associate of Science - Business Management
East Los Angeles College
Monterey Park, CA06-2025
No Degree - Pharmacy
The Cal State LA Downtown
Los Angeles, CA05-2025
High School Diploma -
Esteban E. Torres High School #5
Los Angeles, CA06-2012
Skills
- Efficient multitasking
- Packaging and labeling
- Production support
- Computer skills
- Product inspection
- Customer relations
- Cash register operation
- Worksite safety
- Attention to detail
- Strong work ethic
- Packing and shipping
Languages
Spanish
Native or Bilingual
Certification
- Certificate of Completion, Pharmacy Technician Program - The Cal State LA Downtown
Timeline
Production Associate
Goodwill SoCal E-Commerce
04.2022 - Current
Online Shop Owner
Etsy
01.2018 - 03.2021
Cashier Assistant
JCPenney
10.2016 - 01.2017
Associate of Science - Business Management
East Los Angeles College
No Degree - Pharmacy
The Cal State LA Downtown
High School Diploma -
Esteban E. Torres High School #5