Sonia Carpio
Monterey Park,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Human Resources Volunteer
PIH Health Hospital Downey
Downey, CA
09.2023 - Current
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Developed and maintained HR policies and procedures.
- Provided ongoing administrative support to the HR department by managing schedules, coordinating meetings, preparing documentation, and maintaining organized filing systems.
Eyewear Specialist
Total Vision Optometry Diamond Bar
Diamond Bar, CA
05.2022 - Current
- Handled high volumes of incoming calls, directing callers to appropriate departments for prompt assistance.
- Reduced errors in billing by accurately maintaining patient records with updated insurance information.
- Improved communication between medical staff and patients by explaining insurance benefits and financial responsibilities.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
Lead Optician
True Vision Optometry
Montebello, CA
07.2020 - 01.2022
- Increased sales of premium lenses by educating customers on the benefits and features of advanced lens technology.
- Collaborated with fellow opticians to develop strategies for reaching sales targets and improving overall team performance.
- Trained new staff members on best practices for dispensing eyewear, promoting consistency in quality across the team.
- Provided excellent customer service to exceed customer expectations.
Managing Optician
Dr. Bogard Chang
Los Angeles, CA
02.2014 - 03.2020
- Streamlined inventory management to reduce excess stock and optimize product availability for clients.
- Implemented staff training programs, resulting in a knowledgeable and efficient team of opticians.
- Collaborated with sales representatives to secure advantageous pricing and ensure the best product offerings for customers.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Education
Business Administration And Management-Transfer
Mt San Antonio College
Walnut, CAHuman Resources Certificate
Mt San Antonio College
Walnut, CA2024
Optical Dispensing Diploma
American Career College
Los Angeles, CAHigh School Diploma -
Montebello High School
Montebello, CA2006
Skills
- HR Policies and Procedures
- Administrative Support
- Retail Sales
- Insurance Verification
- Insurance Billing
- Customer Service
- Customer Engagement
Bilingual
Spanish
Timeline
Human Resources Volunteer
PIH Health Hospital Downey
09.2023 - Current
Eyewear Specialist
Total Vision Optometry Diamond Bar
05.2022 - Current
Lead Optician
True Vision Optometry
07.2020 - 01.2022
Managing Optician
Dr. Bogard Chang
02.2014 - 03.2020
Business Administration And Management-Transfer
Mt San Antonio College
Human Resources Certificate
Mt San Antonio College
Optical Dispensing Diploma
American Career College
High School Diploma -
Montebello High School