Sonia Carrillo
Ripon,CA
Summary
Dynamic leader with a proven track record at El Pollo Loco Restaurant, excelling in operations management and team building. Spearheaded initiatives that significantly enhanced customer satisfaction and sales, leveraging skills in inventory control and staff training. Achieved notable success in fostering employee development and optimizing operational efficiency.
Overview
15
15
years of professional experience
Work History
General Manager
El Pollo Loco Restaurant
03.2021 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
General Manager
El Pollo Loco Restaurant
06.2010 - 01.2021
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Education
High School Diploma -
Tennison High School
Hayward, CASkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Training and coaching
- Staff training
- Inventory control
- Goal setting
- Employee scheduling
- Verbal and written communication
- Motivation
- Staffing
- Recruitment
Languages
Spanish
Full Professional
Timeline
General Manager
El Pollo Loco Restaurant
03.2021 - Current
General Manager
El Pollo Loco Restaurant
06.2010 - 01.2021
High School Diploma -
Tennison High School
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