Sonia Castellon
Las Vegas,NV
Summary
Highly motivated and detail-oriented individual with a strong work ethic, a passion for building relationships with customers, seeking an opportunity to work in a sales role where I can utilize my strong communication skills and ability to identify customer needs to drive sales and build brand loyalty.
Overview
9
9
years of professional experience
Work History
Distributor Sales Representative
Nicholas And Company
02.2024 - Current
- Add new customers and significantly penetrate existing accounts
- Regularly visit prospective customers while understanding buying influences
- Attend and participate in all Nicholas and Company required sales and training meetings
- Understand, explain, and implement Nicholas and Company's credit policies and terms with customers
- Responsible for growing, managing, and identifying prospective customers while supporting existing accounts with information and assistance that relates to Nicholas and Company products and services
Merchandising Coordinator
Sysco Food Distributor
10.2023 - 02.2024
- Merchandising point of contact for sales, national accounts, and healthcare account inquiries
- Assist sales on basic inquiries
- Place and track special orders and other operational requests for the sales team
- Monitor the drop ship process by confirming orders are shipped and invoiced properly
- Act as a liaison between Sales, Buyers, and Category Management as it relates to merchandising activities
Customer Service Coordinator
Sysco Food Distributor
09.2022 - 10.2023
- Received and processed orders in an accurate and timely manner
- Replied to customer's and account manager's inquiries and requests for information pertaining to orders and deliveries
- Developed exceptional relationships with account managers and account buyers and chefs
- Acted as a reliable contact for accounts when account managers unavailable
Remote Bilingual Customer Service Representative
Adapt Health
11.2020 - 09.2022
- Accurately processed, verified, and submitted documentation needed for medical supply orders
- Routed calls to appropriate resources and followed up on customer calls where necessary
- Developed and maintained working knowledge of current products and services offered by the company
- Provided excellent customer service by acting with empathy and compassion
Customer Solutions Representative
Nicholas And Company
03.2020 - 11.2020
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner
- Facilitated order processing, ensuring accurate and timely delivery of products to customers and sales persons resulting in repeat business
- Reduced customer complaints through proactive identification of potential issues and prompt resolution of concerns
- Coordinated will-call orders and pick up times for sales persons and customers
Remote Bilingual Customer Service Representative
Unum Insurance
09.2018 - 02.2020
- Answered, guided, and translated a high number of incoming Spanish calls
- Initiated various types of claims, assuring that all information was detailed and accurate
- Responded to all claim status inquiries regarding status, policy provisions, and payments
- Abode by all contact center procedures and guidelines
Patient Service Associate
Preferred Homecare
09.2016 - 09.2018
- Verified eligibility, benefits, and financial risk for a variety of durable medical equipment orders
- Assured all orders had required documentation prior to dispensing to patient
- Collected monies owed from patients
- Provided exceptional customer service while resolving patient complaints or concerns in a professional manner
Sales Representative
Edgepark Medical Supplies
06.2015 - 09.2016
- Generated additional sales opportunities with upselling and cross-selling techniques
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service
- Attended trade shows to represent company products, generate leads, and network with potential clients
- Consistently met or exceeded quotas by implementing sales plans and effective time management
Skills
- Product Merchandising
- Time Management
- Problem Solving
- Adaptability
- Vendor Relations
- Attention to Detail
- Customer Service
- Microsoft Office Proficiency
- Sales Techniques
- Friendly and Outgoing
Timeline
Distributor Sales Representative
Nicholas And Company
02.2024 - Current
Merchandising Coordinator
Sysco Food Distributor
10.2023 - 02.2024
Customer Service Coordinator
Sysco Food Distributor
09.2022 - 10.2023
Remote Bilingual Customer Service Representative
Adapt Health
11.2020 - 09.2022
Customer Solutions Representative
Nicholas And Company
03.2020 - 11.2020
Remote Bilingual Customer Service Representative
Unum Insurance
09.2018 - 02.2020
Patient Service Associate
Preferred Homecare
09.2016 - 09.2018
Sales Representative
Edgepark Medical Supplies
06.2015 - 09.2016
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