Sonia Castillo
Dallas,TX
Summary
- Dynamic professional skilled in sales, customer service and administrative support, adept at enhancing customer experiences through effective communication and relationship management. Leveraged technical expertise in sales tracking software to streamline processes. Experience in coordinating schedules and managing vehicle dispatching ensures timely service delivery and satisfied clients. Committed to continuous improvement and delivering measurable results in every role undertaken.
Overview
5
5
years of professional experience
Work History
Administrative and Sales
Gtranscastillo
Dallas, United States
08.2023 - 08.2025
- Developed and maintained relationships with clients to enhance service delivery.
- Analyzed auto auctions such as Copart and IAA and advised customers with best options to purchase.
- Performed routine maintenance services to all inventory available.
- Coordinated the scheduling and dispatching of vehicles to ensure timely and efficient service delivery.
- Maintained accurate records of title transfer transactions, contributing to efficient processing and documentation.
- Managed title identification and organization processes to enhance sales efficiency.
- Assisted customers in completing title transfer processes, ensuring compliance with state regulations and procedures.
Sales Assistant
DFW Motorcars
Dallas, United States
11.2021 - 08.2025
- Developed and maintained strong customer relationships to enhance client satisfaction.
- Consistently achieved sales targets by effectively presenting vehicle features and benefits to prospective buyers.
- Utilized Dealer Center software to track customer interactions, improving follow-up efficiency.
- Managed inventory.
- Assisted in the execution of financing options and paperwork to ensure a seamless purchase experience for customers.
- Facilitated vehicle test drives and provided detailed product demonstrations to prospective buyers.
Sales Associate
Texas Nissan of Grapevine
Grapevine, United States
02.2021 - 11.2021
- Managed scheduling and coordination of appointments to optimize team efficiency and client satisfaction.
- Utilized dealer socket software to track customer interactions and streamline the sales process.
- Conducted vehicle demonstrations and test drives to enhance customer experience and drive sales.
- Implemented follow-up strategies to nurture leads and convert prospects into customers.
Skills
- Customer Service
- Organizational Skills
- Negotiation Skills
- Communication Skills
- Sales Tracking Software
- Administrative
- Sales
- Data Analysis
- Communication
- Teamwork
Personal Information - Locations
- Grapevine, TX
- Dallas, TX
Timeline
Administrative and Sales
Gtranscastillo
08.2023 - 08.2025
Sales Assistant
DFW Motorcars
11.2021 - 08.2025
Sales Associate
Texas Nissan of Grapevine
02.2021 - 11.2021