Sonia Cervantes
11708 Hillview Ct, Whittier,CA
Summary
Office clerk seeking full time employment is a professional office setting where I can utilize my skills to the best of my abilities.
Overview
5
5
years of professional experience
Work History
Enrollment Specialist/General Office Clerk
Personal Assistance Services Council Of LA County
08.2020 - Current
- Verified data and updated account information in company computer system.
- Enter all necessary data in software to keeps records of information
- Maintain all reporting documentation and logs, and pay close attention to detail
- Review data for deficiencies or errors, correct any incompatibilities if needed and check output.
- Answer a high volume of calls using multi-line telephones
- Gather new client information during the initial phone call and maintain confidentiality at all times
- Answer and direct incoming calls to provide correct information and great customer service
- File and organize paperwork used to enter data into programs to keeps records of original documents
- Scan and print required documents needed to collect information for data entry
- Responded to inquiries from callers seeking information.
Administrative Assistant
Direct Disposal
01.2019 - 07.2020
- Input customer information into spreadsheets and company database to provide leaders with quick access to essential client data
- Create and modify documents using Microsoft Office, Excel,
- Assist in the preparation of regularly scheduled reports
- Prepare communications, such as memos, emails, invoices, reports and other correspondence
- Follows up with appropriate management on pending information and requests.
- Answer telephones and transfer to appropriate staff member, meet and greet customers.
- Handles phones including logging, placing and rolling calls
- Handle inbound and outbound correspondence
- Invoicing – Quickbooks
- Accounts Payable &Receivable – Quickbooks
- Order office equipment and supplies as needed
- Counted and balanced cash drawer at the beginning and end of shift.
- Processed customer payments by cash or credit card accurately and efficiently.
- Provided excellent customer service to ensure a positive customer experience.
Education
High School Diploma -
Nueva Vista High School
La Puente05.2016
Skills
- Office Software (excel, Outlook, Word)
- Data Entry Documentation
- Verifying data accuracy
- 10-key proficiency
- QuickBooks
- Customer Service
- Multi-line telephone skills
- Multitasking and prioritization
- Bilingual English & Spanish
References
Available upon request.
Timeline
Enrollment Specialist/General Office Clerk
Personal Assistance Services Council Of LA County
08.2020 - Current
Administrative Assistant
Direct Disposal
01.2019 - 07.2020
High School Diploma -
Nueva Vista High School
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