Microsoft Office
Sonia Chacon
Billing Collections Specialist
Bryan,TX
Summary
I am seeking a full-time position to use my experience and skills to contribute to team success through hard work, attention to detail and excellent organizational skills. My priority has always been to provide outstanding and excellent customer service. Customer service has always been my strongest attribute and I believe that the customer should always come first and is the most important part of a business. I have over 30 years of office experience from landscaping, sales, retail to collections. I am a multi-tasker and always strive to achieve goals. I believe that there is always room for growth and hope that you will consider me to be a part of your organization.
Overview
27
27
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Billing Representative/Collection Specialist
Bryan Radiology Associates
Bryan, Texas
10.2017 - 08.2022
- Counseled debtors on payment options and arranged installment agreements.
- Processed payments and posted in Excel accounting spreadsheet.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Recorded all information regarding financial status of customers.
- Discussed options with delinquent clients in terms of proposed solutions.
- Negotiated to collect balance in full.
- Researched accounts and completed due diligence to resolve collection problems.
- Achieved performance goals on consistent basis.
- Relief of Operator on a daily basis and greeting all patients on arrival to assist in collecting payments.
- Assisting of customer service calls.
- Data Entry for all outside reads in RIS program and merging of all images in Synapse program.
Service Manager/Sales Consultant/Administrative Assistant
Clayton Homes Of Bryan
Bryan, Texas
07.2014 - 11.2016
- Collected and maintained file of receipts to coordinate expense report submission.
- Established administrative work procedures to track staff's daily tasks.
- Maximized clerical staff productivity by reorganizing training program and effectively supervising 4 employees.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Scheduling repair service and meeting with contractors to discuss work orders on a daily basis.
- Received all parts ordered, separated parts for delivery to customers and logged in.
- Inspected each mobile home upon arrival for any damaged that occurred during transit from factory and photographed all damage to report to manufacturer.
- Processed all paperwork for each home delivered, filed and added keys to each folder.
- Paid all bills and invoices electronically from vendors/contractors
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Interacted with vendors to purchase and set up equipment and services.
- Greeted customers and met with them to assist in buying a home. Sales.
- Preparation of audits for State and corporate office.
- Translator for Spanish speaking potential customers.
Owner/Office Manager
Chacon's Landscaping
Houston, TX
02.1994 - 12.2013
- Managed day-to-day business operations.
- Accounts receivables/account payables and bank deposits.
- Preparation of all quarterly and yearly taxes.
- Ordering of all landscaping material and scheduled all pickups and deliveries.
- Payroll for employees.
- Preparation of all proposals and meeting with clients and potential clients.
- Onsite visits to oversee all work performed to properties.
- Landscape maintenance for interior and exterior for commerical properties.
Education
High School Diploma -
Incarnate Word Academy College Preparatory
Houston 08.1983 - 05.1987
No Degree - Medical Assisting
Sanford Brown College
Houston, TX 05.2001 -
Skills
Till counting
Finance
Collections
Call center experience
Performance improvements
Account Reconciliation
Goals and performance
Cash application
Issue investigation
Bookkeeping
Financial Management
Medical terminology knowledge
Multi-line phone talent
Administrative support
Stocking and replenishing
Key holder experience
Order fulfillment
Warehousing functions
Professional telephone demeanor
Money handling abilities
Strategic sales knowledge
Report preparation
Complaint resolution
Written and oral communication
Staff Management
Software
Microsoft Word
Microsoft Excel
Imagine
Synapse
RIS
Google Voice
Timeline
Billing Representative/Collection Specialist
Bryan Radiology Associates
10.2017 - 08.2022
Service Manager/Sales Consultant/Administrative Assistant
Clayton Homes Of Bryan
07.2014 - 11.2016
No Degree - Medical Assisting
Sanford Brown College
05.2001 -
Owner/Office Manager
Chacon's Landscaping
02.1994 - 12.2013
High School Diploma -
Incarnate Word Academy College Preparatory
08.1983 - 05.1987