Sonia Chavez
Inglewood,Ca
Summary
Patient and empathetic [customer service/ traffic coordinator ] with extensive background in conflict resolution and customer care. Desires a [Management ] role.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer service/traffic coordinator
Doorking, inc
Inglewood, CA
05.2011 - Current
- Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Directed calls to appropriate individuals and departments.
- Routinely answered customer questions regarding merchandise and pricing.
- Learned, referenced and applied product knowledge information.
- Politely assisted customers in person and via telephone.
- Answered an average of [20-30] calls per day by addressing customer inquiries, solving problems and providing new product information.
Education
Associate of Science - Paralegal
Everest college
Culver City, CA2012
Skills
- Multitask
- Creative problem solver
- Fast learner
- Strong client relations
- Multi-line phone talent
- Excellent attention detail
- Invoice
- Filing
- Data entry
Certification
Timeline
Customer service/traffic coordinator
Doorking, inc
05.2011 - Current
Associate of Science - Paralegal
Everest college