Sonia C. Nelson
Sherman,Texas
Summary
Results-driven, highly skilled Administrative Assistant with over 11 years of management and customer support experience. Subject matter expert in office operations, management, ADP, payroll, billing Microsoft, Excel, ProCare 9 & 10, operational reporting & analysis and quality assurance. Extensive experience applying business analytics to optimize administrative performance identify key competitive advantages and enhance customer satisfaction.
Overview
31
31
years of professional experience
Work History
Paraprofessional
Joe K. Bryant Elementary
01.2021 - Current
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Assisted in the collection and analysis of data on student performance, contributing to ongoing progress monitoring efforts.
- Collaborated with teachers to develop and implement individualized education plans for students with special needs.
- Supported school initiatives by participating in professional development opportunities and collaborating with colleagues on best practices for student growth and achievement.
- Assisted teachers in the development of engaging lesson materials aligned with curriculum standards for various subject areas.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Reported on student progress, behavior, and social skills to parents.
- Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
- Utilized technology in classroom to enhance learning experiences.
- Provided feedback to teachers on student progress, aiding in adjustment of teaching strategies.
- Contributed to development of Individualized Education Programs (IEPs), tailoring education to student needs.
- Provided one-on-one support to students with special needs, fostering supportive learning environment.
- Developed and maintained positive relationships with students, parents, and staff, enhancing school community.
Office Assistant
The Academy at Craig Ranch
07.2019 - 08.2021
- Managed the front desk by answering phones, returning calls, taking messages
- Helping out when needed in the classrooms
- Closing manager, I made sure all children and teachers were out before locking up
- In charge of children files, attendance sheets, bus logs
- I gave yours to potential families and helped with enrollment
- Helped when needed with billing
Service Advisor
Classic of Texoma
02.2017 - 01.2019
- Take care of customers' needs and concerns about their vehicles
- Answering phones, returning calls, and answering messages
- Communicating with customers and with the Techs
Office Assistant
Children’s Learning Adventure
07.2016 - 02.2017
- Office Assistant and backup accountant
- Help manage phone calls, tours of the center, daily and hourly head count
- Drove children to and from school
- Helped with billing accounts
- Setting up children’s files
Administrative Assistant
Children’s Lighthouse
01.2008 - 06.2016
- Manage day to day operations overseeing 20 - 28 full & part time employees with over 130 children in a professional daycare
- Billing, collections, training, tracking employee training hours as well as ensuring facility & staff is current on all state and federal licensing requirements
- Involved in all levels of recruiting: interviewing, hiring and training
- Proficient in Excel, Word, ProCare 9 and 10, Customer Service, ADP, payroll tracking, administration support, employee scheduling and marketing
Billing Clerk
Sherman Radiology Association
05.2001 - 04.2005
- Medical billing & data entry specialist responsible for the filing/tracking of patients' insurance claims through Medicaid and Medicare plans
- Assisted clients with claim forms, filing & understanding medical benefits
- Maintained current customer base & files for insurance billing
- Dealt indirectly and directly with all medical insurance claims and companies
Medical Billing Clerk
Dr. Bruce Moniet, MD
09.1999 - 01.2001
- Patient Scheduling, billing & data entry
- Collect past due accounts
- Filing/updating patient charts
- Dealt indirectly and directly with all medical insurance claims and companies
Assistant Department Manager
K-mart
10.1995 - 07.1999
- Employee Scheduling
- Department design & set up
- Inventory, stocking, ordering & purchase
- Cashier/Customer Service
Childcare Teacher
Growing Smart Learning Center
09.1993 - 07.1995
- Curriculum Preparation & Implementation
- Child development skills
- Customer Service
- Student retention
- Work front desk/Answer phones
Education
Grayson Co. College
Sherman, TXSoutheastern Oklahoma State University
Durant, OKHigh School Graduate -
Madill High School
Madill, OKSkills
- Client and Employee Relations
- Team-Building
- Staff Training
- Staff Development
- Policy Development
- Procedure Development
- Business Systems Implementation
- Productivity Improvement
- Process Improvement
- Strategic Planning
- Management
- Operations
- Quality Assurance
- Small Group and Individual Assistance
- Special Education Support
- Calm and Patient Demeanor
- Teacher Support
- Classroom Organization
- Special Education
- Teacher Support and Collaboration
- Reading and Writing Support
- Supervising Student Activities
- Teaching assistance
- Disability Awareness
- Safety understanding
- Arts and crafts
- Social development and integration
- Smartboard
References
Available upon Request
Timeline
Paraprofessional
Joe K. Bryant Elementary
01.2021 - Current
Office Assistant
The Academy at Craig Ranch
07.2019 - 08.2021
Service Advisor
Classic of Texoma
02.2017 - 01.2019
Office Assistant
Children’s Learning Adventure
07.2016 - 02.2017
Administrative Assistant
Children’s Lighthouse
01.2008 - 06.2016
Billing Clerk
Sherman Radiology Association
05.2001 - 04.2005
Medical Billing Clerk
Dr. Bruce Moniet, MD
09.1999 - 01.2001
Assistant Department Manager
K-mart
10.1995 - 07.1999
Childcare Teacher
Growing Smart Learning Center
09.1993 - 07.1995
Southeastern Oklahoma State University
High School Graduate -
Madill High School
Grayson Co. College
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