Sonia Colon
New York,NY
Summary
Detail-oriented Security Officer equipped with excellent memory and awareness of people, events and facilities. Skilled in responding to emergency situations and providing crisis intervention. Exercises sound judgment during crisis and emergency situations.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Security Guard
Wildlife Conservation Society central park
Manhattan, NY
01.1999 - Current
- Reviewed security logs to ensure accurate documentation was maintained.
- Investigated suspicious activities and reported findings to management.
- Responded to alarms, emergencies, and disturbances effectively.
- Provided professional customer service assistance to staff and visitors.
- Administered first aid in accordance with training guidelines when necessary.
- Identified potential security risks and recommended corrective actions promptly.
- Conducted daily patrols of assigned areas to deter criminal activity.
- Monitored CCTV systems to ensure safety of premises and prevent intrusions.
- Responded to alarms, emergencies, and disturbances.
Unit Manager
Wildlife Conservation Society
Manhattan, NY
01.1999 - Current
- Verified customer identities for restricted events, ensuring compliance with safety regulations.
- Processed payments efficiently via cash, credit cards, debit cards, and checks.
- Investigated suspicious activities related to fraudulent ticket transactions.
- Inspected tickets at theater entrances to confirm validity before shows commenced.
- Monitored online ticketing systems for accuracy and operational efficiency.
- Resolved customer complaints professionally, promoting service satisfaction.
- Collaborated with marketing on campaigns to enhance ticket sales.
- Maintained detailed records of daily ticketing activities and financial transactions.
Education
Security 16 Hours Certificate - Security guard
Black Hawk Security
The Bronx, NY07-2023
8 Hours Security Certification - Security Guard
Black Hawk Security
The Bronx, NY07-2023
Medical Assistant - Health And Wellness
New York School For Medical And Dental Assistant
Queens, NY06-2011
Skills
- Financial management
- Workforce management
- Strategic planning
- Performance management
- Staff management and training
- Customer relationship management
- Decision-making skills
- Safety procedures and protocols
- Cash handling expertise
- Cash register operation
- Shift oversight and coordination
- First aid and CPR certification
- Emergency response planning
- Surveillance techniques and operations
- Patrol procedures and safety checks
- Integrity and ethics in security
- Security guard licensing
- General security practices
- Crime prevention strategies
- Security equipment proficiency
- Complex problem-solving abilities
- Threat assessment and management
- Security screenings and evaluations
- Emergency evacuation procedures and drills
- Physical fitness and readiness
Certification
- Security 16 hour Certification
- Security 8 hour Certification
- Nursing Assistant Certification
- C.P.R. Certification
Timeline
Security Guard
Wildlife Conservation Society central park
01.1999 - Current
Unit Manager
Wildlife Conservation Society
01.1999 - Current
Security 16 Hours Certificate - Security guard
Black Hawk Security
8 Hours Security Certification - Security Guard
Black Hawk Security
Medical Assistant - Health And Wellness
New York School For Medical And Dental Assistant