Sonia Corona

Friendly and efficient devoted to maximizing customer satisfaction with exceptional service and support. Bilingual Customer Service Representative quickly and effectively resolves complaints and issues. Well-trained and composed in busy call center settings.

• Efficient and Detail-Oriented
• Patient and Empathetic
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Reviewed account and service histories to identify trends and resolve issues.
• Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
• Scheduled and confirmed appointments.
• Maintained daily calendars, set appointments with clients and planned daily office events.
• Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
• Answered office phone and emails to schedule appointments, answer questions and document information.
• Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
• Cleaned homes following specific and detailed protocols and requests.
• Coordinated home cleaning schedule based on client availability and realistic time constraints.
• Interacted pleasantly with clients and guests when performing daily duties.
• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
• Helped customers find specific products, answered questions and offered product advice.
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Answered and directed incoming calls using multi-line telephone system.
• Processed payments and updated accounts to reflect balance changes.
• Oversaw office inventory by restocking supplies and submitting purchase orders.
• Served visitors by greeting, welcoming and directing to appropriate personnel.