Summary
Overview
Work History
Education
Skills
Websites
Certification
Work Availability
Languages
Software
Timeline
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Sonia D. Robb

Frederick,MD

Summary

Adept Business Analyst with a proven track record at THALES, enhancing system functionalities by 15% and leading projects under budget. Specializes in Gap Analysis and Stakeholder Engagement, ensuring 95% satisfaction. Expertise in Agile methodologies and advanced MS Excel, driving efficient project delivery and robust system improvements.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Business Analyst

THALES
Reston, VA
01.2019 - 06.2024
  • Implemented identity verification systems, using biometric technology for 18+ state and local law enforcement agencies
  • Applied in-depth understanding of current systems, future needs, and strategies to accomplish results
  • Analyzed client’s business requirements and processes through document analysis, interviews, workshops, and workflow analysis
  • Translated stakeholder requirements into 10+ different tangible deliverables, such as functional specifications, user cases, user stories, workflow / process diagrams, and data flow / data model diagrams
  • Led team of analysts in execution of complex projects, delivering solutions within tight deadlines consistently and under budget by 15%
  • Facilitated system requirements gathering process, leading to 95% stakeholder satisfaction rate with IT deliverables
  • Collaborated closely with software engineers to improve system functionalities, achieving 15% increase in user interface efficiency
  • Built robust documentation for system architectures that enhanced team's understanding and reduced onboarding time by 25%
  • Participated in User Acceptance Testing
  • Updated and developed scripts and queries to extract and analyze data from multiple sources.
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.
  • Created dashboards to monitor and track key performance indicators.

Support Engineer

COGENT SYSTEMS
Washington, DC
01.2008 - 01.2019
  • Deployed and managed the Maryland Automated Fingerprint Identification System (MAFIS)
  • Managed and expanded relationships with internal and outsourced development partners on software systems design and development
  • Routine-tuned the network and computer environment, resulting in 98% uptime and speed
  • Oversaw complex provisioning, advanced maintenance, data replication, disaster recovery, data migration and documentation for open systems storage and backup environments
  • Created root cause analysis (RCA) on complex system issues, reducing system downtime to 2%
  • Employed knowledge of identity management core components: Workflow Manager, Message Switch

Associate Engineer

MAXIMUS, INC.
Washington, DC
01.2007 - 01.2008
  • Served as a facilitator between business units and system areas, defining and document project requirements
  • Optimized work process flows, creating job aid and training programs for clients
  • Conducted pre-sales systems demonstration, increasing 98% in sales / contracts closing / conversion rates
  • Implemented Homeland Security Presidential Directive 12 (HSPD-12) as a general administrator, main point of contact for support and troubleshooting, and training content developer
  • Saved client the expense of contracting additional help to test defects
  • Analyzed business needs, recommended procedural changes / software customizations, and adapted training program content and level for specific end-user training

Education

Master of Science (MS) - Homeland Security Management

University of Maryland University College
Adelphi, MD

Bachelor of Science (BS) - Computer & Information Science

University of Maryland University College
Adelphi, MD

Skills

  • Gap Analysis
  • Requirement Specification
  • User Acceptance Testing
  • Project Planning
  • Biometry
  • User Training & Documentation
  • Workflow Analysis
  • Risk Management
  • Change Request Management
  • UNIX
  • Solaris
  • Windows
  • Mac OS
  • JIRA
  • Confluence
  • Visio
  • Lucidchart
  • MS Excel (Advance)
  • SharePoint
  • IBM
  • Sun and HP Servers
  • SAN switches
  • ATA
  • SCSI Hard Drives
  • Oracle 10g
  • Oracle 12c
  • Access
  • SQL Developer
  • UML
  • BPMN
  • ERD
  • Use Case development
  • User Stories
  • Agile
  • SDLC
  • MS Project

Certification

  • Information Assurance
  • Certified Scrum Master

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

French
Native language
English
Advanced (C1)
C1

Software

MS Office

Visio

JIRA

Outlook

SQL

Confluence

Tableau

Microsoft Teams

Google Meets

Timeline

Business Analyst

THALES
01.2019 - 06.2024

Support Engineer

COGENT SYSTEMS
01.2008 - 01.2019

Associate Engineer

MAXIMUS, INC.
01.2007 - 01.2008

Master of Science (MS) - Homeland Security Management

University of Maryland University College

Bachelor of Science (BS) - Computer & Information Science

University of Maryland University College

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Sonia D. Robb