Sonia Daly
Shreveport,LA
Overview
8
8
years of professional experience
Work History
Research Assistant
Columbia Southern University
Orange Beach, AL
02.2020 - 11.2024
- Performed statistical analysis on crime trends using (NACJD) National Archive of Criminal Justice Data.
- Prepared summaries of reviewed literature on statistics of specific cases of victimizations in certain demographic areas.
- Assisted faculty in conducting literature reviews for various research projects.
- Organized and maintained research data using online databases and spreadsheets.
Logistics Specialist
Barksdale Air Force Base
Bossier City, LA
05.2020 - 07.2022
- Identified areas for improvement within the logistics department and recommended solutions.
- Provided support in developing new processes for improving operational efficiencies.
- Monitored freight costs to ensure compliance with company budget guidelines.
- Prepared data for import and export declarations as required by Customs authorities.
Front Desk Receptionist
Horseshoe Casino
Bossier City, LA
12.2018 - 08.2020
- Answered incoming calls, redirected callers to the appropriate personnel or department.
- Prepared reports, presentations, and other documents as requested by management staff.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Processed payments from customers using a variety of payment methods, including credit cards, checks, and money orders.
Guest Service Representative
Bally's Casino Hotel
Shreveport, LA
10.2016 - 11.2018
- Resolved customer disputes in a professional manner while maintaining positive relationships.
- Ensured compliance with hotel policies and procedures.
- Processed payments for room charges and other incidents.
- Managed front desk operations and maintained guest records accurately.
- Utilized casino systems for tracking guest requests and preferences.
Education
Master of Science - Homeland Security
Columbia Southern University
09.2024
Bachelor of Science - Criminal Justice Administration
Columbia Southern University
05.2022
Skills
- Data analytics
- Computer operations
- Microsoft Excel
- Microsoft Word
- Loss prevention
- Tracking inventory
Timeline
Logistics Specialist
Barksdale Air Force Base
05.2020 - 07.2022
Research Assistant
Columbia Southern University
02.2020 - 11.2024
Front Desk Receptionist
Horseshoe Casino
12.2018 - 08.2020
Guest Service Representative
Bally's Casino Hotel
10.2016 - 11.2018
Bachelor of Science - Criminal Justice Administration
Columbia Southern University
Master of Science - Homeland Security
Columbia Southern University