Sonia Dawson
Houston
Summary
Business Analyst with a proven track record at Zions Bancorporation, excelling in process optimization and risk assessment. Proficient in SAP (Ariba) and Power BI, I successfully directed contract terminations, enhancing operational efficiency. Adept at requirements gathering and fostering collaboration, I drive impactful improvements that support organizational goals.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Business Analyst III
Zions Bancorporation
Houston
06.2022 - Current
- Directed the end-to-end process for all contract terminations, managing the full lifecycle from initial assignment to final signatures and archiving.
- Managed the daily operations of the CTRM group inbox, acting as a primary point of contact to ensure efficient workflow and resolution of inquiries.
- Analyzed complex reports (OTR, CTRM) by researching contracts and past communications to ensure data integrity and provide accurate, timely status reports.
- Proactively tracked and monitored upcoming and active terminations on a shared log to mitigate risk for the business unit.
- Collaborated with internal partners and leadership to identify and implement process improvements, increasing operational efficiency within the Enterprise Contracts Department.
Business Analyst I
Zions Bancorporation
Houston
06.2020 - 06.2022
- Analyzed builder business profiles and compiled critical documentation to determine clearance and ensure compliance for all Zions affiliates.
- Managed the beginning-to-end review process, including builder setup, quality control reporting, and daily management of the Group Inbox to streamline communication and support all affiliate processes and projects.
- Led the builder review process, analyzing profiles and compiling necessary documents to determine clearance and ensure compliance across all Zions affiliates.
- Managed daily operations, including vendor setup in key systems (SharePoint, BaNCS), generating monthly QC reports, and acting as a central point of contact to ensure efficient workflows.
Executive Assistant to John Tipton, EVP
Zions Bancorporation
08.2013 - 06.2020
- Analyzed and translated complex sales and production data into clear, compelling presentations for quarterly mortgage production meetings.
- Managed schedules, travel, and expense reports for six executive team members, ensuring seamless coordination of critical business operations.
- Administered new-hire training, tracked completions, and provided performance reports to management using the i-Achieve system.
- Led departmental fundraising and morale-boosting projects, fostering a positive work environment and contributing to bank-wide initiatives.
Learning and Development Training Coordinator
Zions Bancorporation
08.2008 - 09.2013
- Served as the primary point of contact for over 83 retail branches, managing a high-volume inbox and providing timely support for training needs.
- Coordinated training sessions and assigned courses, tracking progress and providing performance indicators to management.
- Developed and implemented new best practices to streamline training processes, resulting in improved productivity and partner transparency.
School Officer, VP in Administrative Operations
Girls and Boys Preparatory Academy Charter School
04.1996 - 02.2008
- Successfully wrote and secured a $200,000 grant for the After-School Program, which created jobs for teachers and educational programs for students.
- Managed multiple departments, including Payroll, HR, and Grant Writing, overseeing mandated reporting for school funding and special program entitlements.
- Coordinated fundraising events, town hall meetings, and student activities, building strong business partnerships within the community.
Education
English and Psychology
San Jacinto College, North Campus
Houston, TX01.1995
Data Entry, Word Processing - Computer Science
Barclay Career School
Houston, TX06-1988
Skills
- Requirements Gathering
- Process Mapping
- Business Process Optimization
- Research and Data Analysis
- Process Management
- Logistics
- Vendor Relations
- Operational Efficiency
- SAP/Ariba
- Microsoft Excel
- Power BI
- CTRM Systems (Icertis)
- SharePoint
- I-achieve Administrator
- Salesforce
- Project Scoping
- Risk Assessment
- Gap Analysis
Certification
- Texas Educator Certification, Educational Administrator (Life Certification)
- Project Management Professional (PMP), Accepted to test in 2025
Skill Summary
Requirements Gathering, Process Mapping, Business Process Optimization, Research and Data Analysis, Process Management, Logistics, Vendor Relations, Operational Efficiency, SAP/Ariba, Microsoft Excel (Advanced), Power BI, CTRM Systems (Icertis), SharePoint, I-achieve Administrator, Salesforce, Project Scoping, Risk Assessment
Timeline
Business Analyst III
Zions Bancorporation
06.2022 - Current
Business Analyst I
Zions Bancorporation
06.2020 - 06.2022
Executive Assistant to John Tipton, EVP
Zions Bancorporation
08.2013 - 06.2020
Learning and Development Training Coordinator
Zions Bancorporation
08.2008 - 09.2013
School Officer, VP in Administrative Operations
Girls and Boys Preparatory Academy Charter School
04.1996 - 02.2008
English and Psychology
San Jacinto College, North Campus
Data Entry, Word Processing - Computer Science
Barclay Career School
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