Sonia De La Rosa
Steger,IL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Collections Agent
U.S. Bank
03.2022 - Current
- I currently work on early-stage delinquent accounts by contacting and reviewing account details with card holders to secure a payment and bring account up to date in order to minimize loss for the bank, all while ensuring that I stand true to U.S. Bank
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
Caretaker
Healthcare Plus
02.2018 - 08.2022
- Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Remained alert to problems or health issues of clients and competently responded.
Customer Service Representative
William Sonoma Inc - Pottery Barn
02.2021 - 12.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma -
Bloom Trail High School
Chicago Heights, IL05.1992
Skills
- Collections processing
- Billing Procedures
- Data Entry
- Professional telephone demeanor
- Goals and performance
- System Maintenance
- Quality Standards Compliance
- Active Listening
- Safety awareness
- Problem-Solving
- Clear Communication
Timeline
Collections Agent
U.S. Bank
03.2022 - Current
Customer Service Representative
William Sonoma Inc - Pottery Barn
02.2021 - 12.2021
Caretaker
Healthcare Plus
02.2018 - 08.2022
High School Diploma -
Bloom Trail High School