Summary
Overview
Work History
Education
Skills
Timeline
Certification
Generic

Sonia Dhila

Royal Palm Beach,United States

Summary

Meticulous, passionate, and result-driven, with strong attention to details and accuracy spanning years of experience in patient care delivery in various settings such as the healthcare and pharmaceutical industry.

Overview

7
7
years of professional experience
1
1
Certificate

Work History

Pharmacy Case Analyst

MRIOA
06.2021 - Current
  • Maintained high level of client confidentiality, following strict guidelines, and recommendations.
  • Assessed needs of each client and recommended appropriate services and resources.
  • Coordinated with other departments to maintain smooth and efficient case completion
  • Audited production reports, tracking data entry and processing errors.
  • Participated in weekly conference calls with management to discuss department updates and strategies.
  • Completed multiple tasks simultaneously to optimize client based project completion.
  • Offered technical support and troubleshot issues to enhance team productivity.
  • Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.

Compounding Pharmacy Technician

Premier Custom Pharmacy
04.2016 - 02.2020
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Developed and implemented improvements using data collected and analyzed with PK Pharmacy pharmacy organization system
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Monitored and inspected staff processes to eliminate hazards posed staff and patients while ensuring continuous compliance with regulations.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Developed and implemented a system to track and monitor incoming, outgoing and on-hand inventory using Pioneer pharmacy software
  • Budgeted and forecasted inventory needs incorporating sales trends and customer demand.
  • Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns using Pioneer pharmacy software
  • Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
  • Promoted pharmacy safety by reporting or resolving safety hazards and observing OSHA guidelines.
  • Responded to customer inquiries regarding health insurance coverage and policies to assist with informed decision-making.
  • Monitored changes in health insurance laws and regulations to verify continuous compliance.
  • Developed and maintained client databases to track customer service interactions and evaluate service quality.

Inventory Specialist

MailMyPrescriptions
01.2019 - 10.2019
  • Developed inventory reports using Enterprise pharmacy software to provide management with comprehensive data on inventory levels.
  • Analyzed inventory trends to identify and prepare for potential issues and discrepancies.
  • Received new stock and input values into computer system.
  • Monitored competitors' pricing activities to make effective decisions that would improve company revenue.
  • Developed strong analytical and financial skills using Enterprise software, which helped to anticipate market and company needs.
  • Assisted in analyzing and assessing training and development needs for organizations, departments and individuals.
  • Utilized cross-training techniques to boost productivity and develop each team member's individual skills set.
  • Collected data and developed detailed spreadsheets to identify trends and create revenue, profitability, and expense forecasts.
  • Collaborated with manufactures and contractors to obtain necessary information for preparing cost estimates.
  • Assessed risks and uncertainties to identify potential challenges and prepare contingency plans.

Education

Master of Science - Public Health With Global Health Concentration

Southern New Hampshire University
Hooksett, NH
08.2022

Bachelor of Science - Healthcare Adminstation

Palm Beach Community College
Lake Worth, FL
08.2020

Skills

  • EMR Systems
  • HIPAA and Confidentiality Compliance
  • Industry Trend Assessments
  • Problem Resolution
  • Performance Improvement
  • Patient Relations
  • Quality Assurance and Control
  • Collaborative Environments

Timeline

Pharmacy Case Analyst

MRIOA
06.2021 - Current

Inventory Specialist

MailMyPrescriptions
01.2019 - 10.2019

Compounding Pharmacy Technician

Premier Custom Pharmacy
04.2016 - 02.2020

Master of Science - Public Health With Global Health Concentration

Southern New Hampshire University

Bachelor of Science - Healthcare Adminstation

Palm Beach Community College

Certification

  • Licensed Registered Pharmacy Technician


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Sonia Dhila