Sonia Diaz
Bourbonnais,IL
Summary
Organized Team Leader with over 17 years progressive background in building positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
21
21
years of professional experience
Work History
Target
01.2004 - 01.2018
- This job aims to grow sales profitably by delivering an exceptional experience that amazes our guests.
- Supervise, train, and coach twenty frontend team members on service and presentation expectations.
- Drive instocks by ensuring both regular and sales merchandise is pulled and stocked from the backroom to keep the front end full
- Remove all expired products from the floor.
- Trains and supervises Checkout Service and Service Desk Associates, ensure they complete all required tasks continually and communicates register errors to the proper management.
- Participates in the interview process for potential Checkout Service Associates and Service Desk Associates.
- Red Card Sales goal 4% YTD vs. 2.50%LY
- Frontend Guest Service goal 98% YTD vs. 90% LY
- Be Instock goal 92% YTD vs 84% LY
- Use all avenues to close the sale (Target.com, Target app, and Flexible Fulfillment)
Team Leader
Kmart
01.2000 - 01.2003
- Trained and developed ten team members.
- Provides “World Class” Member Service by surprising and delighting our members daily.
- Supervised efficient cash register and service desk operations.
- Observes customer traffic and call for additional service as needed.
- Trains and coaches all checkout service and service desk associates.
- Facilitated dialogue between front-line associates and the store leadership team.
- Recognizes coaching opportunities to praise or correct the performance of associates.
- Demonstrates a robust skill set in suggestive selling techniques
Clerk
Currency Exchange
01.1997 - 01.1999
- Handling cash in the exchange office; recording all exchange transactions and comparing records with the actual state of cash; keeping prescribed records about the operations carried out; making deposits of money and documents entrusted as defined; checking whether the money is genuine, valid, and intact.
- Assist clients with check cashing, money order requests, funds verification, and other financial transactions.
- Responsible for daily, weekly, and monthly auditing/balancing of the vault with a minimum of $10,000 in currency
- Train and develop new team members.
Skills
- Employee Supervision and Staffing
- POS Inventory System Operation
- Training and Development
- Teamwork and Collaboration
- Effective Customer Service
- Verbal and Written Communication
- Performance Evaluations
- Analytical Thinking
- Attention to Detail
- Conflict Resolution
- Work Planning and Prioritization
- Cash Register Operations
- Smart Goals
- Complex Problem-Solving
- Inventory Accuracy
- Troubleshoot Service Issues
- Guest Satisfaction
- Safety
Languages
Spanish
Native or Bilingual
Timeline
Target
01.2004 - 01.2018
Team Leader
Kmart
01.2000 - 01.2003
Clerk
Currency Exchange
01.1997 - 01.1999
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