Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Sonia Dobbins

Desert Hot Springs,CA

Summary

With a proven track record at Bubba's Powder Coating, I significantly enhanced operational efficiency and nurtured customer relations. My expertise spans project management, regulatory compliance, and human resource management, underpinned by strong verbal communication skills. Achievements include establishing foundational business processes and initiating a mentoring program to bolster team performance.

Overview

27
27
years of professional experience

Work History

Owner

Bubba's Powder Coating
10.2010 - Current


  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Managed day-to-day business operations.
  • Established foundational processes for business operations.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Project Manager

Studio Waterman
10.2002 - 10.2005

Server

Outback Steakhouse
10.1997 - 01.1999
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Cultivated warm relationships with regular customers.
  • Served food and beverages promptly with focused attention to customer needs.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Answered customers' questions, recommended items, and recorded order information.
  • Checked guests' identification before serving alcoholic beverages.

Education

General Studies

College of The Desert
Palm Desert, CA
02.2001

Skills

  • Regulatory Compliance
  • Labor Relations
  • Small business operations
  • Human Resource Management
  • Client Service
  • Human Resources
  • Operations Management
  • Project Management
  • Customer Relations
  • Verbal and written communication
  • Hiring and staffing

Interests

Enjoy horseback riding, playing tennis, traveling

Timeline

Owner

Bubba's Powder Coating
10.2010 - Current

Project Manager

Studio Waterman
10.2002 - 10.2005

Server

Outback Steakhouse
10.1997 - 01.1999

General Studies

College of The Desert

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Sonia Dobbins