Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Sonia Elailla

Paramus,NJ

Summary

With a proven track record at Best Home Care, I excel in enhancing employee engagement and streamlining HR processes. Skilled in diversity programs and dispute mediation, I've significantly improved workplace harmony and efficiency. My approach combines strategic recruitment with compassionate employee relations management, driving organizational success.

Overview

7
7
years of professional experience

Work History

HR Administrator

Best Home Care
Jersey City, NJ
01.2021 - 07.2024
  • Managed employee benefits and compensation packages.
  • Interpreted and explained human resources policies, procedures or regulations.
  • Resolved conflicts between employees in a professional manner.
  • Reviewed resumes and applications submitted by prospective employees.
  • Sourced, qualified and conducted screening interviews with job candidates.
  • Hired employees and processed hiring-related paperwork.
  • Advised management on organizing, preparing or implementing recruiting or retention programs.
  • Selected qualified job applicants or referred to managers to make hiring recommendations.
  • Informed job applicants of duties and responsibilities, compensation, and benefits.
  • Developed or implemented recruiting strategies to meet current or anticipated staffing needs.
  • Participated in job fairs to promote open positions at the company.
  • Maintained and updated organizational charts, employee handbooks or performance evaluation forms.
  • Handled employee grievances or complaints in accordance with company policies and procedures.
  • Interviewed job applicants to obtain information on work history, education or job skills.
  • Collaborated with department heads to ensure that staffing needs are met.
  • Addressed harassment allegations, work complaints or other employee concerns.
  • Developed job descriptions, job postings, and recruitment materials.
  • Organized training sessions for staff members to improve their skillsets.
  • Provided guidance on disciplinary actions when needed.
  • Prepared or maintained employment records using human resources management system software.
  • Ensured compliance with labor laws related to wages, hours worked, overtime pay, leaves of absence.
  • Maintained current knowledge of equal employment opportunity and affirmative action guidelines and laws.
  • Maintained personnel records in compliance with applicable laws and regulations.
  • Resolved conflicts between employees in a timely manner.
  • Conducted initial interviews to assess candidates' skills and qualifications.
  • Assisted in the development of organizational policies related to personnel matters such as attendance tracking, vacation requests.
  • Coordinated exit interviews for departing employees to gain feedback on their experience working at the company.

Medical Receptionist

Carepoint Gastro
Clifton, NJ
01.2018 - 03.2020
  • Informed patients of financial responsibilities prior to rendering services.
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Processed patient payments and scanned identification and insurance cards.
  • Compiled and coded patient information or data in appropriate computer system.
  • Processed referrals for specialist care when requested by physicians or patients.
  • Communicated with patients with compassion while keeping medical information private.
  • Checked patients in and out for appointments and collected co-payments.
  • Maintained confidentiality of patient information according to HIPAA regulations.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Completed relevant insurance and other claim forms.
  • Routed laboratory or diagnostic results to appropriate staff.

Receptionist

Total Hearing Care
Englewood, NJ
02.2017 - 09.2017
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Verified visitors' identification cards before allowing access to the building.
  • Updated and recorded customer or client information to maintain accounts.
  • Collated, bound and stored computer-generated reports.
  • Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
  • Answered and directed incoming calls using multi-line telephone system.
  • Updated daily log book with information about visitors entering the premises.

Education

High School Diploma -

Passaic County Community College
Paterson, NJ

Skills

  • Flexible spending account administration
  • Diversity and inclusion programs
  • Employee retention strategies
  • Employee recognition programs
  • COBRA administration
  • FMLA administration
  • Employee surveys analysis
  • Human resources information systems
  • Onboarding and orientation
  • Vendor relationship management
  • Recruitment and selection
  • Employee engagement initiatives
  • Unemployment claims handling
  • Workers' compensation management
  • Health and safety regulations
  • Staff scheduling
  • Employee relations management
  • Job descriptions creation
  • Employment law
  • HR policies development
  • Internal communications
  • Labor law compliance
  • Benefits administration
  • Grievance procedures
  • Dispute mediation

Languages

English
Professional
Arabic
Elementary

References

References available upon request.

Timeline

HR Administrator

Best Home Care
01.2021 - 07.2024

Medical Receptionist

Carepoint Gastro
01.2018 - 03.2020

Receptionist

Total Hearing Care
02.2017 - 09.2017

High School Diploma -

Passaic County Community College

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Sonia Elailla