Sonia Ellis
South Jordan,UT
Summary
Strong leader, team player, and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
27
27
years of professional experience
Work History
Customer Service Cashier
The Chocolate Cottage
01.2015 - Current
- Reducing costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Facilitating smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Establishing workflow processes, monitoring daily productivity, and implementing modifications to improve overall performance of personnel.
Office Manager
Mel Fowers Heating & Cooling
10.2005 - Current
- Streamlining office operations by implementing efficient filing systems and organizational strategies.
- Enhancing customer satisfaction by addressing inquiries promptly and resolving issues professionally.
- Supporting the growth of the business through targeted marketing initiatives and client outreach efforts.
- Increasing accuracy in financial reporting by implementing robust accounting practices and attention to detail in data entry tasks.
Real Estate Appraisal Agent
Radian Guaranty
06.2018 - 06.2020
- Streamlined internal processes for improved efficiency and productivity within the agency.
- Reviewed and approved real estate market values among competitive properties for most profitable transactions.
- Assessed real estate properties within the MLS system for investment and return values based on comparables.
Customer Service & Billing Department Manager
Reference Pathology
02.1997 - 11.1999
- Streamlined billing processes by implementing efficient systems, resulting in reduced errors and improved cash flow.
- Interviewed, hired, and developed comprehensive training programs for new hires, increasing proficiency and onboarding efficiency.
- Collaborated with sales and customer service departments to resolve complex billing issues, improving client satisfaction rates.
- Medical and insurance coding; coordinated claims and filings.
- Management of insurance, Medicaid, and Medicare claims.
Education
No Degree - Medical Insurance Coding
Weber State University
Ogden, UT08.2024
Skills
- Staff Management
- Contract Administration
- Bookkeeping
- Expense Reporting
- Data Entry
- Employee Supervision
- Staff Hiring
- Office Management
Timeline
Real Estate Appraisal Agent
Radian Guaranty
06.2018 - 06.2020
Customer Service Cashier
The Chocolate Cottage
01.2015 - Current
Office Manager
Mel Fowers Heating & Cooling
10.2005 - Current
Customer Service & Billing Department Manager
Reference Pathology
02.1997 - 11.1999
No Degree - Medical Insurance Coding
Weber State University
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