Open To Work
SONIA E MEDINA
Mount Dora,FL
Summary
Experienced with patient scheduling, medical records management, and front-desk operations. Utilizes effective communication and organizational skills to enhance patient care and office efficiency. Knowledge of healthcare protocols and track record of maintaining patient confidentiality and satisfaction.
Overview
10
10
years of professional experience
Work History
Medical Receptionist
Lakeview Healthcare System
12.2024 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Maintained current and accurate medical records for patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Stock Supervisor
Ross Dress for Less
09.2015 - 12.2024
- Implemented loss prevention strategies, minimizing instances of theft and damage to inventory items.
- Analyzed inventory to identify excess, slow-moving and obsolete inventory and oversaw disposition.
- Improved order fulfillment rates, ensuring accurate picking and packing of products for shipment.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Optimized storage space utilization, redesigning warehouse layout to accommodate increasing product lines.
- Conducted regular performance reviews for staff members, offering constructive feedback and setting goals for improvement where necessary.
- Collaborated with sales team to maintain appropriate stock levels based on customer demand and seasonal trends.
Medical Receptionist
Orlando Family Physicians
08.2021 - 04.2023
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
Education
Medical Administrative Billing And Coding
Keiser University
Fort Lauderdale, FL11-2021
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient scheduling
- Office administration
- Patient registration
- Microsoft office
- HIPAA guidelines
- HIPAA compliance
- Insurance verification
- Payment collection
- Medical billing
Accomplishments
- Supervised team of 10 staff members.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Work Preference
Work Type
Full TimePart TimeLocation Preference
RemoteOn-SiteTimeline
Medical Receptionist
Lakeview Healthcare System
12.2024 - Current
Medical Receptionist
Orlando Family Physicians
08.2021 - 04.2023
Stock Supervisor
Ross Dress for Less
09.2015 - 12.2024
Medical Administrative Billing And Coding
Keiser University
Similar Profiles
Leisa Michelle McKinneyLeisa Michelle McKinney
Medical Receptionist at Lakeview Healthcare SystemMedical Receptionist at Lakeview Healthcare System
Sarah Bou NaderSarah Bou Nader
Attending Physician at Lakeview Healthcare SystemAttending Physician at Lakeview Healthcare System
Joseph ThomasJoseph Thomas
Patient Service Representative at Lakeview Healthcare SystemPatient Service Representative at Lakeview Healthcare System
Ingrid CamineroIngrid Caminero
Medical Billing Specialist at Lake Medical ImagingMedical Billing Specialist at Lake Medical Imaging
Marie DorceMarie Dorce
Certified Nursing Assistant at Alabama Aoks Assissted LivingCertified Nursing Assistant at Alabama Aoks Assissted Living