Sonia Estrada
Hickory,NC
Summary
Seasoned Operations Planner with background in logistics and supply chain management. Specialize in developing efficient business operations strategies, optimizing resource utilization and streamlining processes. Strong problem solver with proven ability to manage multiple projects while meeting challenging deadlines. Previously implemented strategic operational changes resulting in significant process improvements and cost savings.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Operations Planner
Transportation Insight
Hickory
03.2023 - 08.2025
- Developed and maintained operational plans to ensure the efficient delivery of services.
- Assisted in the development of new strategies for cost reduction initiatives.
- Managed vendor relationships and negotiated contracts as needed.
Customer Service Representative
Plastic Technology Inc.
Hickory, NC
09.2021 - 03.2023
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered customer inquiries via phone, email, and chat.
- Implemented innovative methods for streamlining the customer service process.
Education
MBA - Business Administration And Management
Fayetteville State University
Fayetteville, NC 08.2021 - 05.2023
Skills
- Operational planning
- Vendor management
- Cost reduction strategies
- Data analysis
- Transportation planning
- Logistics management
- Continuous improvement
Timeline
Operations Planner
Transportation Insight
03.2023 - 08.2025
Customer Service Representative
Plastic Technology Inc.
09.2021 - 03.2023
MBA - Business Administration And Management
Fayetteville State University
08.2021 - 05.2023