SONIA FACUNDO
Dallas
Summary
Dynamic AR Coordinator with extensive experience, excelling in dental billing, and team leadership. Proven track record in enhancing collections through meticulous claims processing and appeals. Bilingual communicator, skilled in AR reconciliation and payment posting, ensuring accuracy and efficiency in high-volume environments. Passionate about driving patient satisfaction and operational excellence.
Overview
15
15
years of professional experience
Work History
AR Coordinator
Oak Dental Partners
Atlanta
03.2022 - Current
- AR Coordinator, Billing Poster, Payment Poster.
- Maintained the billing for three high-volume offices
- I reviewed the AR for each individual office, worked with all PPO, DMO and Medicaid, Submitted the necessary appeals for all rejected claims to get processed accurately.
- Posted payments into each corresponding patient account for Medicaid patients and private insurances. sent out billing statements
- Worked through DentalXChange to get the claim processed accurately.
Front Office /Pre-Authorizations Specialist
Great Expressions Dental Center
01.2018 - 01.2020
- Submitted all pre-authorizations for Perio, Endo, General
- Managed the flow of the clinic to ensure compliance, efficiency, and patient satisfaction;
- Problem solved and addressed issues raised by and patients;
- Acknowledged and practiced all established policies;
- Initiated visions and strategies for growth;
- Itemized bank deposits at the closure of each day;
- Reviewed all Medicaid Remittance and Status reports and edited or adjusted patient's file accordingly;
- Originated Appeals process for conflicting claims if necessary.
Lead AR Coordinator/Billing Coordinator/ Poster
All Smiles/South Texas Dental Corporate Office
Dallas
10.2010 - 01.2018
- Directing, supervising, and coaching 5-7 staff members daily along with helping Office Managers with any questions or concerns on pt accounts.
- Managing AR Reports to be completed with sufficient information on all claim statuses or balances.
- Attending all meeting with District Managers to inform on improvements needed weekly to help collections and billing department.
- Accurately coordinated billing for a total of seven offices which consisted of:
- Reviewing patient bills for accuracy and completeness
- Posting payments into each corresponding patient's accounts
- Pulling reports for aging accounts
- Performed any necessary appeals for the completion of the billing transactions, and
- Balanced accounts with incoming bulk payment checks.
- Meticulously reviewed outward-bound claims for accuracy and, if needed, retrieved and included supplemental documents such as X-rays and Medicaid information.
Skills
- Dental billing
- Quality assurance
- Team leadership
- AR reconciliation
- Insurance verification
- Office management
- Bilingual communication
- Payment posting
- Medicare, Medicaid, and CHIP verification
- Microsoft Word
- Microsoft Excel
- Appeal submissions
- Claims processing
Timeline
AR Coordinator
Oak Dental Partners
03.2022 - Current
Front Office /Pre-Authorizations Specialist
Great Expressions Dental Center
01.2018 - 01.2020
Lead AR Coordinator/Billing Coordinator/ Poster
All Smiles/South Texas Dental Corporate Office
10.2010 - 01.2018