Sonia Fierro
Chicago,IL
Summary
Proven leader and effective communicator, adept at employee training and customer service management. At Walmart, I spearheaded HR initiatives that boosted retention rates and streamlined onboarding, demonstrating exceptional adaptability and team leadership. Mastered cash handling and POS systems, enhancing transaction efficiency and customer satisfaction. Boosted customer loyalty and enhanced sales by keeping cashiers efficient and focused on customer needs. Skilled in training staff and solving diverse problems by applying excellent critical thinking and conflict resolution abilities to address any need. Prepared to use knowledge and experience to take on all business requirements. Trustworthy and dedicated Headcashier with 4 years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.
Overview
21
21
years of professional experience
Work History
Head Cashier
Lowes
07.2020 - Current
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
- Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
- Processed both cash and card purchases and returns.
- Streamlined the checkout process for improved customer experience and reduced wait times.
- Quickly and accurately counted drawers at start and end of each shift.
- Restocked and organized merchandise in front lanes.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Personnel Coordinator
Walmart
04.2003 - 06.2019
- Designed and implemented internal training for supervisors and other personnel.
- Cross-trained to cover other personnel staff duties to facilitate office management.
- Oversaw electronic processing to deliver appropriate paychecks and benefits to employees.
- Administered employee health, dental, FSA and disability benefits and worked with broker to research and recommend options and oversee open enrollment.
- Updated affirmative action plan to comply with federal guidelines.
- Maintained accurate personnel records, facilitating timely updates and compliance with labor regulations.
- Conducted exit interviews with departing employees to gather valuable insights for future retention strategies.
- Boosted employee retention rates by addressing concerns promptly and providing targeted development opportunities.
- Established strong relationships between management and employees through transparent communication channels.
- Completed human resource operational requirements by scheduling and assigning employees.
- Administered employee benefits programs and assisted with open enrollment.
- Created and delivered HR training sessions to staff, managers and executives.
- Developed and monitored employee recognition programs.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Developed and implemented onboarding and orientation programs for new employees.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Assisted with writing job postings and job descriptions for boards.
- Liaised with broker to research and recommend employee health, dental, life and short-term and long-term disability benefits options to facilitate open enrollment.
Education
GED -
St. Augustine
Chicago, IL06.1989
Skills
- Customer Service
- Positive Attitude
- Time management strength
- Store opening/closing procedures
- Cash Handling
- Multi-tasking skill
- Employee Training
- Adaptability and Dependability
- Customer Service Management
- Stock replenishment
- Punctuality
- Team Leadership
- Policy Enforcement
- Verbal/written communication
- Training and coaching
- Workplace Safety
- Refunds and exchanges
- Flexible Schedule
- Customer Relations
- Opening and closing procedures
- Point of sale operation
- Supply Restocking
- Cashier training
- Drawer balancing
- Transaction Approvals
- Price Verification
- Cash Register Operation
- Cash handling expertise
- Cash reconciliation
- Store Opening and Closing
- Cycle Counts
- Merchandising
- POS System
- Online Order Picking
- New Hire Training
- Shift Scheduling
- Store policies understanding
- Returns processing
- Equipment Troubleshooting
- Task Delegation
- Sales Promotion
- Stock management
- Product Merchandising
- Payment Processing
- Schedule Coordination
- Product restocking
- Money Handling
- Manager support
- Team Management
- Coaching and Mentoring
- Workflow Coordination
- Fraud prevention
- Merchandise zoning
- Safety rules
- Training and mentoring
- Team Collaboration
- Work Task Prioritization
- Point of Sale Software
- Till Counting
- Creative Thinking
- Cash Register Operations
Timeline
Head Cashier
Lowes
07.2020 - Current
Personnel Coordinator
Walmart
04.2003 - 06.2019
GED -
St. Augustine
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