Erica Facundo
Houston,TX
Summary
Detail-oriented Administrative Assistant with 4+ years of experience supporting construction projects, scheduling and budgeting. Proficient in coordinating project documentation, vendor communication, and procurement processes. Excited to bring my experience to the Starbucks project team.
Overview
7
7
years of professional experience
Work History
Project Coordinator
Gulf Coast Flooring And Services
2023.08 - Current
- Coordinated and managed project documentation, including contracts, and change orders, ensuring accuracy and completeness.
- Facilitated communication between project teams, subcontractors, and vendors, providing timely updates and resolving inquiries and issues, via tracking in project management software.
- Assisted in procurement processes by collecting vendor quotes, processing purchase orders, and tracking orders to ensure timely delivery of materials and equipment.
- Supported project managers in scheduling meetings, preparing agendas, and recording meeting minutes to document project progress and action items.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Collaborated with architects, engineers, and subcontractors to ensure seamless project execution.
Installation Coordinator/Project Coordinator
Service Pros Installation Group
2021.04 - 2022.10
- Handled escalated complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Contract Verification- Verified contracts for customer's from Lowe's who purchased any flooring from 10 stores in Southwest area of Houston, ensure all materials matched item #"s and quantity requested on details, Matched floor plan to contract submitted. Reported any missing/ product shortage.
- Product Confirmation- Confirm product has been received at Store or Installation Warehouse. Provide customer ETA of materials or shipping/ manufacturer delays if any.
- Log Materials Received at Warehouse and update external software- Upload BOLS into system and update each item received by PO #, Item #, QTY Received, and Date Received. Print labels and tag all materials received.
- Schedule Customer- Call customers and coordinate installation date based of installer availability and customer's needs. Used SPOT as our company CRM to coordinate available installation dates per installer to meet with customer's requested installation date.
- Provided customer follow-up call between 1-2 business days after project was complete to ensure customer was satisfied with service and experience. Encouraged customer to take LTR (likely to refer) survey to provide feedback on experience and ensure our office and region meets monthly and quarterly goals.
- Customer Service- Communicated with customers via email, inbound/ outbound phone calls and chat support. Communicated with coworkers and colleagues in various workrooms through Slack and provided support regarding customer issues and inquiries.
Customer Service Rep/ Dispatcher
XPO Logistics
2020.07 - 2021.01
- Monitored progress of driver delivery routes
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to over 80 daily caller requests in call center environment with information about assistance and timeframes for deliveries.
- Resolved escalated problems, improved operations and provided exceptional service.
- Delivered Lowe's appliances and products to customer locations within specific timeframes.
- Confirmed deletes and cancellations with Lowe's store managers to ensure drivers have efficient routes
- Communicated damaged/ refused products to appropriate warehouse and store personnel.
- Advised customer to contact service pro desk for installations needed on their products/ appliances.
- Review and Audit customer satisfaction survey calls to ensure customer was helped appropriately and to follow-up with any issues, questions or concerns they may have.
Administrative Assistant
Dupuy Storage & Forwarding LLC
2019.08 - 2020.01
- Assisted with administrative tasks, including filing, answering phones and scanning documents
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment
- Posted-out warehouse inventory daily into company system software
- Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily
- Created and shipped 10+ Domestic/International coffee and tea samples via FedEx or UPS daily
- Signing drivers In/Out of Shipping. Receiving office
- Made sure drivers had correct pickup numbers for shipments being picked up and correct paperwork was given to them
Front Desk & Manager Assistant
Houston Discount Floors & Remodel
2017.05 - 2018.12
- Managed office supplies, vendors, organization and upkeep
- Created Quotes, Purchase Orders and Invoices
- Managed both accounts payable and receivable
- Maintained clean reception area, including lounging area
- Managed all customer service and administrative functions including updating calendar, preparing documents and coordinating deliveries
Education
High School Diploma -
Dobie High School
Houston, TX06.2012
Skills
- Fluent in Spanish; conversational and written
- Customer Support via Chat, Email, Telephone
- Administrative Support
- Microsoft Office proficient (Excel, Word, Outlook)
- Project Management
- Vendor Coordination
- Project Coordination
- Procurement Management
Timeline
Project Coordinator
Gulf Coast Flooring And Services
2023.08 - Current
Installation Coordinator/Project Coordinator
Service Pros Installation Group
2021.04 - 2022.10
Customer Service Rep/ Dispatcher
XPO Logistics
2020.07 - 2021.01
Administrative Assistant
Dupuy Storage & Forwarding LLC
2019.08 - 2020.01
Front Desk & Manager Assistant
Houston Discount Floors & Remodel
2017.05 - 2018.12
High School Diploma -
Dobie High School
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