Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sonia Frazier

Ruskin,Florida

Summary

Resourceful and dedicate worker with motivational leadership, training and employee supervision experience. Experienced Quality Control Analyst with demonstrated track record of improving products and procedures by leveraging hands-on inspections, testing methods and data analysis. Applies excellent attention to detail and critical reasoning to successfully conduct experiments. Reliable Quality Control Specialist with abilities in blueprint interpretation, operations monitoring and quality control inspections. Outstanding communication, active listening and organizational talents. Physically fit and adaptable with the capability to work in various work environments. Detail-oriented Quality Control Analyst well-versed in qualitative and quantitative analysis techniques. Strong background in collecting and analyzing quality measures and making recommendations for process and quality improvements.

Overview

10
10
years of professional experience

Work History

Custody Officer

Recovery Solutions
02.2024 - Current
  • Assisted in reducing recidivism rates with targeted rehabilitation programs and support services.
  • Conducted periodic cell inspections, ensuring cleanliness and compliance with facility standards.
  • Provided timely medical attention for inmates by coordinating closely with healthcare professionals onsite.
  • Supported successful reintegration efforts by facilitating educational programs and vocational training opportunities for inmates.
  • Maintained accurate records of inmate behavior, documenting incidents as needed for further action or review.
  • Issued proper clothing, toiletries, and bedding materials upon intake, promoting a sense of dignity among incoming detainees.
  • Safeguarded the well-being of officers and inmates alike through rigorous emergency preparedness drills and protocols.
  • Streamlined booking procedures for more efficient processing of new detainees.
  • Managed daily population counts, ensuring accurate accounting of individuals within custody at all times.
  • Monitored meal distribution and ensured dietary restrictions were adhered to while promoting an atmosphere of respect during mealtimes.
  • Enhanced inmate safety by conducting thorough searches and confiscating contraband items.
  • Supervised visitation activities between inmates and their visitors while maintaining security and order throughout interactions.
  • Assisted in the transportation of detainees to court appearances, adhering to safety protocols at all times.
  • Oversaw recreational activities among inmates, facilitating positive outlets for energy and promoting physical well-being within timely manner.

Certified Correctional Officer

Florida Department Of Corrections
01.2023 - Current
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Conducted routine and emergency head counts.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Tracked inmates through head counts, visitor logs, and scheduled activities.
  • Observed behavior of residents individually and in groups.
  • Enforced rules and regulations to maintain order among inmates.
  • Supervised inmates during meals, recreation and other activities.
  • Conducted security checks of inmates and living areas.
  • Made rounds at specified intervals and conducted head counts and roll calls.

Customer Service Representative

Delta Airlines
01.2022 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Batch Record Reviewer

Teva Pharmaceuticals
06.2017 - 06.2020
  • Releasing final stage of records
  • Change control requests, Deviations Reports;
  • Validation reports for approvals and reviews;
  • Batch Record copy requests; and record keeping;
  • Obtaining signatures and corrections before closing out records;
  • Logbooks and Logs;
  • Programs include LIMS, JDE, Trackwise, Livelink and Sharepoint. Receiving Records into DTS. Working close with Doc Control and running and going over analysis reports. Reviewing batch records and signing final releases.

QC Specialist

Nan Mckay (Miami Dade Section 8 Housing)
01.2015 - 01.2018
  • Complete 12-13 file reviews per day using assigned Nan Mckay assessment tools.
  • Uses the guide to QC and other wiki references to ensure maximum accuracy for citing errors and comments.
  • Attending weekly QC meetings with management, for insight on special projects, other teams and areas to figure out ways to minimize errors.
  • Respond to pushbacks from specialist in timely manner.
  • Reported problems and concerns to management.
  • Inspected items and compared against standards to meet regulatory requirements.

Education

No Degree -

Broward Community College
Pembroke Pines, FL

High School Diploma -

Miami Northwestern Senior High School
Miami, FL
06.2000

Skills

  • Meal Supervision
  • Observation
  • Corrective Actions
  • Inmate Behavior Modification Tactics
  • GMP and ISO Compliance
  • GMP Compliance
  • GMP Management
  • GMP Standards
  • Training and Development
  • Employee Performance Reviews
  • Maintaining Clean Work Areas
  • Corporate Presentations
  • Quality Assurance Procedures
  • Regulatory Requirements
  • Status Updates
  • Document Management
  • Operational Improvements

Timeline

Custody Officer

Recovery Solutions
02.2024 - Current

Certified Correctional Officer

Florida Department Of Corrections
01.2023 - Current

Customer Service Representative

Delta Airlines
01.2022 - Current

Batch Record Reviewer

Teva Pharmaceuticals
06.2017 - 06.2020

QC Specialist

Nan Mckay (Miami Dade Section 8 Housing)
01.2015 - 01.2018

No Degree -

Broward Community College

High School Diploma -

Miami Northwestern Senior High School

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