Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic
Sonia Freytes

Sonia Freytes

Brentwood,CA

Summary

Functional Lead for Financial and Procurement implementation projects in both the public and private sector. Assumed various roles in all aspects of full life cycle Oracle implementations including functional, project management, testing, training and support. A proven team-player with excellent people and management skills to interact with colleagues and cross-functional teams with the end-goal always in mind; to foster collaboration, win-win solutions and successful outcomes for all parties. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

26
26
years of professional experience

Work History

Customer Support Analyst

i360Technologies
03.2020 - 05.2023
  • Responsible for monitoring assigned queue of financial support cases, prioritizing issues based on severity and customer impact
  • Collaborate with Product Managers, QA, and Development to determine solutions or workarounds
  • Balance ownership of existing case load while troubleshooting newly discovered issues
  • Assist with regression testing as required
  • Developed training materials and procedures or trained users in proper use of software.

Senior Cloud Manager

Oracle USA, Inc
06.2015 - 01.2020
  • Key stakeholder/engagement management responsibilities include utilizing collaboration skills to work with Customer, Partner and Oracle stakeholders (Cloud Ops, Support, Product Development, and Customer Success, Sales) to deliver successful project Go Live.
  • Responsibilities include Gathering of Business Requirements with Client team members to developed solutions to current business process
  • Worked with Offshore and Center of Excellence teams on Integrations and conversion mappings and testing
  • Responsibilities included development of training materials and training activities.
  • Demonstrated leadership by making improvements to work processes and helping to train others.

Managing Consultant

Drivestream
07.2014 - 05.2015
  • Oracle Cloud Functional Lead in Procure to Pay (P2P) and Fixed Assets process area
  • Responsibilities include Gathering of Business Requirements with Client team members to developed solutions to current business process
  • Provided consultation and training support to clients
  • Prepared accurate and concise reports, conveying progress, issues and solutions
  • Collaborated with stakeholders to gain complete understanding of project goals and objectives.

Senior Consultant, Functional Lead

I360 Technologies
02.2010 - 06.2014
  • Trainer in the following process areas: Cost Accounting (PA), Advance Procurement Suite (APS), Acquire to Retire (A2R), Procure to Pay (P2P), and Budget to Report (B2R)
  • Responsible for the development of training materials and training activities
  • Responsible for maintaining and creating testing scripts as required
  • Conducted agency train the trainer events
  • Used clients' requirements to develop targeted solutions to fit specific needs.

Consulting Technical Manager

Oracle USA, Inc
06.1997 - 11.2009
  • On site Project Manager / Functional Lead.
  • Managed ERP Functional Project Leads.
  • Facilitated integration sessions and Team Lead for System Integration Testing activities.
  • System analyst and user liaison for Oracle Purchasing and Accounts Payable.
  • Responsible for weekly and monthly status reporting to senior management teams (both client and Oracle). Prepared monthly project budgets and staffing plans.

Education

City College of San Francisco
San Francisco, CA

Skills

  • Oracle ERP Cloud Financial Applications
  • Oracle EBS Financial Applications
  • Engagement Experience
  • Project Management
  • Oracle Application Implementation Methodology (AIM)
  • Oracle Business Flows Methodology
  • Conversion Strategy Development
  • Integration Testing Strategy Development and Testing
  • Production Cut-over Strategy
  • Testing
  • End User Training
  • Other Applications - Microsoft Office, Service Now, Remedy

Accomplishments

  • Provided functional analysis in the usage of Oracle Purchasing
  • Supported the development of training materials and training activities
  • Developed functional designs, setup, and testing plans
  • Managed the Provided consulting services in functional and system analysis, user liaison, and training.
  • Consistently maintained high customer satisfaction ratings.

Additional Information

  • Oracle QOOL Consultant Award Recipient FY2017 Q3
  • Excellence Award 2018
  • Team player Award
  • Oracle Procurement Cloud Certified – May 2018
  • Oracle Certified Project Manager
  • National Agency Check with Local Agency Check and Credit (NACLC) IT Level II
  • Department of Defense Active National Agency Check with Investigation (NACI)
  • Public Trust Clearance Bureau of Public Debt United States Treasury

Timeline

Customer Support Analyst

i360Technologies
03.2020 - 05.2023

Senior Cloud Manager

Oracle USA, Inc
06.2015 - 01.2020

Managing Consultant

Drivestream
07.2014 - 05.2015

Senior Consultant, Functional Lead

I360 Technologies
02.2010 - 06.2014

Consulting Technical Manager

Oracle USA, Inc
06.1997 - 11.2009

City College of San Francisco

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Sonia Freytes