Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Thomas Ortiz

Malden,MA

Summary

Seasoned security professional with a proven track record at Ritz-Carlton, adept in surveillance techniques and theft prevention. Excelled in law enforcement collaboration and demonstrated exceptional detail-oriented skills in high-stakes environments. Achieved significant reductions in incidents through effective incident reporting and witness interviews, showcasing a unique blend of technical expertise and soft skills. Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.

Overview

17
17
years of professional experience

Work History

Associate

BJ's Wholesale
Medford, MA
02.2023 - 07.2023
  • Helped customers locate items within the store using the inventory system.
  • Operated equipment such as scanners and scales correctly during checkout process.
  • Placed orders for additional stock when necessary to ensure adequate supply of merchandise.
  • Stocked shelves with merchandise and ensured product displays were neat and orderly.

Security Officer

Marriot Hotel
Cambridge, MA
10.2017 - 08.2020
  • Checked for safety hazards and took corrective action when necessary.
  • Monitored surveillance cameras and responded to suspicious activity.
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
  • Investigated all reported incidents of theft or vandalism on premises.
  • Administered first aid for minor medical situations and contacted paramedics for medical emergencies.
  • Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
  • Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
  • Identified suspicious activity to determine appropriate response.

Security Officer/Loss Prevention Officer

Ritz-Carlton
Carolina, Puerto Rico
01.2007 - 10.2017
  • Checked for safety hazards and took corrective action when necessary.
  • Monitored surveillance cameras and responded to suspicious activity.
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
  • Investigated all reported incidents of theft or vandalism on premises.
  • Enforced access control measures in accordance with established procedures.
  • Responded to alarms and conducted investigations as required.
  • Confirmed visitor identification prior to granting entry into the building.
  • Assisted in the development and implementation of security policies and procedures.
  • Performed first aid and CPR when necessary during emergency situations.
  • Participated in training sessions to stay up-to-date on current security trends and best practices.
  • Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
  • Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
  • Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
  • Addressed problems quickly and reported clear information while working under minimal supervision.

Education

Some College (No Degree) - Public Administration

Morris College
New York, NY

Skills

  • Investigations
  • Theft prevention
  • Law enforcement collaboration
  • Surveillance techniques
  • Security systems
  • Trespassing prevention
  • Detail-oriented
  • Incident reporting
  • Witness interviews
  • Surveillance equipment usage
  • First aid training
  • Patrol procedures
  • Access control
  • Property patrol
  • Evidence collection

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Associate

BJ's Wholesale
02.2023 - 07.2023

Security Officer

Marriot Hotel
10.2017 - 08.2020

Security Officer/Loss Prevention Officer

Ritz-Carlton
01.2007 - 10.2017

Some College (No Degree) - Public Administration

Morris College
Thomas Ortiz