Nancy Macias

-Customer relations; obtaining, verifying and evaluating information; organizing and prioritizing work in order to meet timelines and standards

· Promptly answers telephone calls, emails, and other contact channels with the highest level of professionalism

· Partner with Accounting team to research reservation billing disputes for reconciliation and proper billing

· Examining accounts and researching and resolving challenging reconciliation problems

· Advising systems developers on accounting system user requirements

· Recommending procedural changes and innovative solutions to increase accuracy and prevent discrepancies

· Resolved guest concerns with knowledge of hotel systems and excellent communication skills

Coordinated with other departments to ensure smooth guest experience during their stay.

-Applying and explaining program rules, regulations, policies, and procedures; and performing mathematical computations.

-Deliver effective customer service and administrative support in a busy medical center.

-Handling customer intake of patients daily.

-Knowledge of medical terminology and financial operations.

-Prepares reports, such as inventory balance, price list, and shortages.

-Expert skill level in all Microsoft Office products, i.e., Ms. Outlook, Word, Excel, PowerPoint.

Healthcare experience supporting management and above.

Strong communication and organizational skills.

Attention to detail, and excellent time management skills.

• Assisted dietitians with meal planning for special needs patients based on individual requirements.
• Gathered data on client's dietary intake and documented it for review by dietitians.
• Collaborated with other healthcare professionals in order to provide comprehensive care to patients.