Dynamic professional enhancing family access to community resources and ensuring program compliance. Skilled in computer and word processing, with exceptional writing and organizational abilities. Excelled in customer relations and adept at transforming challenges into solutions, significantly improving family engagement and support of the community.
Overview
8
8
years of professional experience
Work History
Family Service Worker I/II
Community Action Partnership Of Kern
02.2012 - 11.2014
Interviewed applicants for early head start and head start programs and completed applications for eligibility for early education while connecting families with appropriate services such as housing, healthcare, and educational programs.
Served as a liaison between families and other community partners, facilitating collaboration and resource sharing for greater community support.
Collaborated and partnered with parents to create a road map to achieve a desired goal by also assessing strengths and needs and directing them to local community resources while also providing referrals and follow up.
Monitored progress towards case goals, adjusting strategies as needed to ensure success for each family unit.
Maintained strict confidentiality when handling sensitive personal information, ensuring compliance with all legal and ethical guidelines.
Conducted home visits, ensuring the safety and well-being of children while fostering strong relationships with their families.
Increased parental involvement in children''s education by organizing and facilitating monthly parent meetings.
Patient Care Specialist/Receptionist
Comfort Dental Kids
11.2011 - 02.2012
Confirmed appointments, conducted reminder calls to patients to keep appointments, communicated with clients, and updated client records.
Maintained productivity, accuracy and commitment to friendly customer service satisfaction
Met performance measures by being efficient and productive working in a fast paced environment
Managed multiple tasks and met time-sensitive deadlines.
Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Organized, maintained and updated information in computer databases.
Handled assignments independently with good judgement and critical thinking skills.
Summer Camp Outdoor Teacher
California Mini-Corps
06.2009 - 08.2010
Managed daily operations of camp program, ensuring smooth transitions between activities and maintaining participant engagement throughout the day. Organized and guided group activities by leading, teaching and coaching.
Fostered a supportive and inclusive environment for all campers, promoting teamwork and respect among peers. Was a positive role model and mentor with constructive guidance to promote outdoor education, healthy habits and positive attitudes to leave a long lasting effect.
Provided clear instruction to activity and program participants to deliver fun and maintain safety.
Maintained accurate records of camper attendance, medical information, and incident reports as required by regulatory standards.
Participated in meetings to coordinate with other staff on campers' progress, issues and goal achievement.
Classroom Teacher Assistant
California Mini-Corps
08.2006 - 05.2010
Assisted teachers in preparing instructional materials, ensuring alignment with curriculum objectives while also supporting classroom activities, reviewing work and grading.
Adhered to classroom protocols to keep areas clean, neat, and organized.
Mentored and tutored individual students needing additional help.
Supported student learning objectives through personalized and small group assistance.
Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
Ensured confidentiality of sensitive information related to student records or personnel matters.
Worked with teacher, students and parents to optimize learning, attendance, safety and overall happiness of children.
Education
Bachelor of Arts - Liberal Studies, Chicano Studies
California State University - Fresno
Fresno, CA
05.2010
Skills
PC , Macintosh skills
PowerPoint, Word, Excel
Knowledge of Adobe Illustrator, Adobe PageMaker, Photoshop
Writing skills
Desktop publishing skills
Page design skills
Great organizational skills
Knowledge of journalism
Excellent customer relations
Coaching and Mentoring students
Student and Parent support
Serving diverse communities
Timeline
Family Service Worker I/II
Community Action Partnership Of Kern
02.2012 - 11.2014
Patient Care Specialist/Receptionist
Comfort Dental Kids
11.2011 - 02.2012
Summer Camp Outdoor Teacher
California Mini-Corps
06.2009 - 08.2010
Classroom Teacher Assistant
California Mini-Corps
08.2006 - 05.2010
Bachelor of Arts - Liberal Studies, Chicano Studies
California State University - Fresno
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