Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
Sonia Garcia

Sonia Garcia

Customer service in Spanish
Houston,TX

Summary

Dynamic and self-motivated professional with proven expertise in efficient packaging and exceptional teamwork at RTUI. Demonstrated ability to enhance productivity through innovative solutions, consistently meeting deadlines while maintaining high-quality standards. Skilled in problem-solving and effective communication, committed to continuous improvement and fostering a collaborative work environment.

Expert working in customer service especially in Spanish attending a high volume of calls helping customers with what they need providing help and information that the client needs

Overview

8
8
years of professional experience
1
1
Certification

Work History

Production Packer

RTUI
11.2021 - Current
  • Packed boxes with counted parts and labeled for shipping.
  • Enhanced customer satisfaction with prompt and accurate order fulfillment, ensuring timely deliveries.
  • Identified areas for improvement in the packing process, proposing solutions that led to increased productivity levels across the team.
  • Liaised with other departments such as shipping, receiving, and manufacturing to ensure seamless coordination of tasks for maximum efficiency.
  • Supported inventory management efforts through accurate record-keeping of packed products and necessary supplies.
  • Increased production efficiency by consistently meeting packing deadlines and maintaining high-quality standards.
  • Inspected parts with inspection criteria sheet to submit to quality department.
  • Maintained stock and clean work area for optimal productivity.
  • Optimized workflow by prioritizing tasks based on urgency and importance while managing multiple competing priorities simultaneously.
  • Consistently met or exceeded daily production quotas while adhering to strict quality guidelines.
  • Assisted in the development and implementation of new packing procedures, which led to reduced waste and increased cost savings for the company.
  • Streamlined the packing process by implementing new techniques and tools, resulting in faster turnaround times.
  • Adhered to all company policies, safety regulations, and industry best practices throughout the packing process.
  • Processed accurate paperwork and product storage information for each shift.
  • Assembled boxes, labeled, sealed and shrink-wrapped pallets for shipment.

Packer

Dynamic Yield
04.2020 - 10.2021
  • Maintained a clean and organized work environment, promoting safety and productivity.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
  • Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
  • Complied with company policies and industry regulations throughout all packing activities, promoting a safe working environment.
  • Ensured timely completion of orders through effective time management and multitasking skills.
  • Completed all assigned tasks promptly, adhering to strict deadlines while maintaining high-quality workmanship.
  • Complied with safety, health, and environmental regulations as prescribed by law.

Remote

JCPenney
06.2018 - 02.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.

Home Health Aide

Ultimate Care
11.2017 - 06.2018
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.

Customer Support Specialist

The Humble
04.2017 - 10.2017
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.

Remote

H&P
01.2017 - 04.2017
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.

Education

BBA - Business Administration

Centro Tecnico Hondureño Industrial
Honduras
11-2014

Skills

  • Warehouse navigation
  • Labeling accuracy
  • Adaptive learning
  • Product
  • Efficient packaging
  • Makings boxes
  • Labeling
  • Product packaging
  • Teamwork and collaboration
  • Problem-solving
  • Multitasking Abilities
  • Excellent communication
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Organizational skills
  • Team collaboration
  • Physical strength
  • Self motivation
  • Analytical thinking

Languages

Spanish
Native or Bilingual
English
Elementary

Certification

  • HHA Certificate
  • PCA certificate

Timeline

Production Packer

RTUI
11.2021 - Current

Packer

Dynamic Yield
04.2020 - 10.2021

Remote

JCPenney
06.2018 - 02.2020

Home Health Aide

Ultimate Care
11.2017 - 06.2018

Customer Support Specialist

The Humble
04.2017 - 10.2017

Remote

H&P
01.2017 - 04.2017

BBA - Business Administration

Centro Tecnico Hondureño Industrial

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