Sonia Garibay
San Antonio,TX
Summary
Driven and empathetic professional with a proven track record at Carenet, enhancing customer satisfaction through exceptional service and active listening. Skilled in POS system operations and adept at managing high-volume environments, I consistently exceed service goals, fostering long-term client loyalty and achieving a significant increase in repeat business.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Cocktail Server
Hugmans’s Oasis
02.2023 - 10.2023
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
CSR
Carenet
06.2019 - 10.2021
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
CSR
CentroMed
08.2018 - 04.2019
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
Medical Receptionist
Colon And Rectal Associates
05.2015 - 11.2017
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Teacher Helper
YMCA Child Development Center
02.2013 - 12.2014
- Promoted a positive learning environment by effectively managing classroom behavior and addressing individual needs.
- Assisted teachers in preparing instructional materials, ensuring alignment with curriculum objectives.
- Supported teacher in monitoring students during lunch periods, recess, and other non-instructional times to maintain safety and orderliness.
- Supported classroom activities, tutoring, and reviewing work.
- Adhered to classroom protocols to keep areas clean, neat, and organized.
- Assisted teachers with supervision and care of group of Number children.
- Maintained safety and security by overseeing students in recess environments.
- Supported student learning objectives through personalized and small group assistance.
- Distributed learning materials such as worksheets, textbooks, and supplemental activities.
- Cultivated core values such as kindness, respect, compassion and integrity within students.
- Facilitated smooth transitions between activities by providing clear instructions and maintaining routines.
- Distributed learning materials such as worksheets, textbooks and group assignments.
- Contributed to increased student success by providing one-on-one support for struggling learners.
- Enhanced student comprehension by utilizing visual aids and hands-on activities during lessons.
Direct Care Worker
San Antonio State Supported Living Center
08.2011 - 05.2012
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
- Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
- Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
- Facilitated recreational activities for patients that promoted socialization, physical activity, and cognitive stimulation.
- Maintained detailed records of patient progress, ensuring accurate information was readily available for healthcare providers and family members.
- Managed challenging behaviors effectively using appropriate de-escalation techniques and crisis intervention strategies when necessary.
- Demonstrated empathy and understanding while addressing the diverse cultural, social, emotional, or intellectual needs of each patient.
- Enhanced patient well-being by providing compassionate and individualized care tailored to their specific needs.
- Continuously updated personal knowledge within the direct care field through regular training sessions and workshops to ensure optimal care for each patient.
- Utilized active listening skills in order to understand each patient''s unique needs, preferences, and goals for their care plan execution.
- Monitored and assisted residents through individual service plans.
- Administered medications accurately and promptly, adhering to medication schedules and physician instructions.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Reduced instances of patient injury through vigilant monitoring and timely intervention in high-risk situations.
- Fostered strong relationships with patients and their families, promoting open communication lines for better understanding of care plans.
- Collaborated closely with other direct care workers in coordinating seamless shift transitions pertaining to ongoing care requirements.
Customer Service Cashier
Walgreens
01.2007 - 09.2010
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Redeemed coupons to discount purchases.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Trained new cashiers, enhancing team efficiency and accuracy in transactions.
- Upheld strict adherence to store policies and regulations, minimizing potential financial discrepancies.
- Facilitated seamless returns and exchanges, maintaining customer trust and loyalty.
- Managed cash drawer and financial transactions to maintain accurate store accounts.
- Resolved customer complaints, leading to noticeable improvement in customer satisfaction ratings.
Education
High School Diploma -
Southside High School
San Antonio, TX06.2002
Skills
- Customer Service
- Cash Handling
- Handling large groups
- Alcohol awareness
- High-volume dining
- Familiarity with POS systems
- Speed and Efficiency
- Exceptional customer service
- Menu Memorization
- Efficient multitasking
- Cleaning and sanitization
- Reliability and punctuality
- Payment Processing
- Safe Food Handling
- Tableside Service
- Quality Control
- Bill computation
- Bar terminology
- Food Running
- Stress Tolerance
- Promoting Specials
- Reading body language
- ABC standards
- Following dress code
- Coordinating with bartenders
- Cash handling proficiency
- POS system expertise
- Building rapport with customers
- Service prioritization
- Drink Preparation Expertise
- Garnishing Drinks
- Patience and Empathy
- Menu presentation
- Strong Communication Skills
- Food safety knowledge
- Complaint resolution
- Food and beverage pairings
- Calculating tips
- Balancing trays
- Safety Monitoring
- Glassware familiarity
- Daily specials memorization
- POS System Operation
- Accurate Cash Handling
- Positive demeanor
- Patron rapport
- Cross-Selling Products
- Handling guest complaints
- Guest Relations Management
- Wine Pairings
- Cleanliness and sanitation
- Salesmanship abilities
- Knowledge of Identification regulations
- Food station setup
- ID Verification
- Front-of-house display creation
- Professional Appearance
- Craft beer knowledge
- Memory retention
- Food Delivery
- Sales strategy
- Food inspection
- Team player attitude
- Order Accuracy
- Order Management
- Dining area maintenance
- Warm and Friendly
- High Energy and Stamina
- Ability to Lift 30 Pounds
- Hospitality best practices
- Food and Beverage Upselling
- Team Player
- Food Safety Standards
- Table Monitoring and Turnover
- Upselling
- Food Preparation and Safety
- Cleaning and sanitizing
Certification
FOOD HANDLERS
TABC
CPR
FIRST AID
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Cocktail Server
Hugmans’s Oasis
02.2023 - 10.2023
CSR
Carenet
06.2019 - 10.2021
CSR
CentroMed
08.2018 - 04.2019
Medical Receptionist
Colon And Rectal Associates
05.2015 - 11.2017
Teacher Helper
YMCA Child Development Center
02.2013 - 12.2014
Direct Care Worker
San Antonio State Supported Living Center
08.2011 - 05.2012
Customer Service Cashier
Walgreens
01.2007 - 09.2010
High School Diploma -
Southside High School