Sonia Gonzalez
Wichita,KS
Summary
Results-oriented Super User professional with strength in problem solving, critical thinking and process improvement. Proactive leader with strengths in communication and collaboration. Proficient in leveraging MS 365 tools and project management knowledge to promote business value creation. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.
Overview
14
14
years of professional experience
Work History
Account Manager
Invista
Wilmington, DE
05.2022 - Current
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Created comprehensive reports on account performance and presented them to senior management.
- Negotiated contracts with clients to maximize profitability.
- Analyzed client data and identified opportunities for growth.
- Managed multiple accounts simultaneously while meeting deadlines.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of all customer interactions in the CRM system.
- Solicited feedback from customers on their experience with products or services.
- Monitored industry trends and made recommendations for changes in strategy accordingly.
- Attended trade shows and conferences as a representative of the company.
- Built and maintained productive relationships with customers and internal partners.
- Acted as main point of contact in matters relating to client concerns and needs.
- Developed successful customer relationships and quickly resolved service requests to increase sales.
- Renewed existing accounts by cementing trusting relationships with customers.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
Supply Chain System Specialist
Flint Hills Resources
Wichita, Kansas
09.2019 - 05.2022
- Engaged on the configuration and implementation of Oracle SaaS TMS solution that drove $500,000 in savings.
- Liaison between business, IT organization and third party consultants.
- Act as first line of support during production and outage issues.
- Drive change management and user acceptance process.
- Define and execute training plans as well as maintaining up to date SOPs.
- Lead value creation events to ensure current and changing business requirements utilize technology in the most efficient means.
- Prioritize projects based on economic value to allocate IT resources efficiently.
- Initiate ‘small demand’ request for system enhancement and work with IT on the execution, testing and deployment.
- Capture reporting needs and explore system capabilities to offer solutions.
- Utilize OTM Transportation Intelligence module for data analysis and dashboards.
- Project management and testing for software upgrades occurring 3 times per year.
- Collaborate and share knowledge with other Koch companies that leverage the same TMS solutions.
Customer Service Specialist
Flint Hills Resources
Wichita, Kansas
01.2019 - 09.2019
- Supported Chemical’s Commercial team with over thirty accounts.
- Automated monthly forecast report notification to customers.
- Pushed initiatives to transform the CSR role beyond order processors to become a bridge between Sales team, Operations and the Customers.
- Developed and maintained relationships with customers to profitably anticipate and satisfy their needs.
- Effectively communicated and interacted with cross-functional team (inventory analyst and schedulers) to translate customers demand and solve.
- Managed customer feedback, opportunities and NCR cases.
- Collaborate with the Sales team to discuss key customers metrics to drive the value chain based on net-back and volume.
Buyer
Hyper Pet LLC
Wichita, Kansas
03.2017 - 12.2018
- Managed purchase orders with ten vendors distributed across China, India and USA.
- Scheduled and ensured orders deliver on time while conforming to company’s compliance.
- Planned inventory receiving and demand management utilizing Infor ERP system.
- Followed up with logistics and forwarding team on any special and/or hot shipment.
- Facilitated communication between vendors and other departments.
- Coordinated special projects such as direct import and holiday items.
- Worked closely with forecast planner, marketing, and warehouse team to streamline processes.
- Proactively communicated any potential disruption in the supply chain process.
- Created and analyzed inventory report to predict potential shortage and suggest alternative solutions.
Student Manager
Shocker Hall Dining, Sodexo Inc
Wichita, Kansas
01.2016 - 02.2017
- Created and tracked students schedule for different shifts.
- Assisted with orientation and training of new employees.
- Overseeing restaurant operations on the weekend.
- Enforce safety and sanitary practices and maintenance.
- Engaged with customers and promoted guest satisfaction.
Logistics and Sales Representative
CHEMICORP S.A
Asuncion, Paraguay
06.2010 - 08.2014
- Increased the company portfolio from ten to thirty customers.
- Reviewed sales confirmation and all shipment documentation for conformance to customers’ requirements.
- Created a forecast and sales projection for each month and provided a market share report utilizing database in Excel.
- Coordinated and tracked over fifty shipments per week.
- Helped customers manage their supply chain by proactively communicating potential order changes.
Education
Bachelor of Business Administration - Management
Wichita State University
2019
Bachelor of International Business -
University of the Integration of the Americas
2011
Skills
- Microsoft Office tools (word, excel and access database)
- Microsoft 365 (Visio, Power BI)
- Basic SQL statements
- Software programs: OTM cloud (Oracle TMS), EBS (Oracle ERP), Nexus (Infor)
- Change management
- Software deployment
- Analytical
- Relationship building
- Problem resolution
Languages
Spanish: Native fluency
Timeline
Account Manager
Invista
05.2022 - Current
Supply Chain System Specialist
Flint Hills Resources
09.2019 - 05.2022
Customer Service Specialist
Flint Hills Resources
01.2019 - 09.2019
Buyer
Hyper Pet LLC
03.2017 - 12.2018
Student Manager
Shocker Hall Dining, Sodexo Inc
01.2016 - 02.2017
Logistics and Sales Representative
CHEMICORP S.A
06.2010 - 08.2014
Bachelor of Business Administration - Management
Wichita State University
Bachelor of International Business -
University of the Integration of the Americas
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