Sonia Gonzalez
Palmdale,CA
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Office Assistant
A&A Chiropractic
10.2016 - Current
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Optimized workflow processes through regular evaluation of office procedures for potential improvements.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Crew Member
McDonald's
02.2016 - 10.2016
- Receive payment by cash, credit cards, vouchers, or automatic debits
- Assist customers by providing information and resolving their complaints
- Built loyal clientele through friendly interactions and consistent appreciation
- Took initiative to find extra tasks when scheduled duties were completed
- Communicated clearly and positively with coworkers and management
- Followed procedures for safe food preparation, assembly, and presentation.
Intern
Super Care Health
10.2014 - 01.2015
- Adjust claim from POTA (Payments other than Anticipated Repost)
- Mailed 1500 Claim form to insurance Companies
- Mailed Appeals to insurance companies
- Filling
- Scanned Documentation into system
- Pulled Authorizations and Medical Records for 1500 Claim Form
- Called Dr
- Offices for following up to faxes sent.
Cashier and Sales Associate
American Apparel
08.2012 - 01.2013
- Knowledge of principles and processes for providing customer and personal services
- This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
- Supervise others and provide on-the-job training.
Education
Medical Insurance Billing & Coding Diploma -
Everest College
La Puente, CA07.2015
Diploma -
Bassett High School
03.2012
Skills
- Anatomy/Physiology
- Typing 35 WPM
- Worker's Compensation & State Disability
- Medical Terminology
- Medisoft Medical Software
- CPT -4, ICD-9, HCPCS Coding
- Medicare/Medi-Cal
- Private/Managed Care
- Payment Posting
- Tricare/CHAMPVA
- Microsoft Office/Excel/Medisoft/Claimgear
- Insurance Forms
- Positive Attitude
- Customer Service
- Time Management
- Data Entry
Certification
- HIPAA
- CPR
- World of Medicare
- Perfect Attendance
- First Aid
References
References available upon request.
Languages
Spanish
Timeline
Office Assistant
A&A Chiropractic
10.2016 - Current
Crew Member
McDonald's
02.2016 - 10.2016
Intern
Super Care Health
10.2014 - 01.2015
Cashier and Sales Associate
American Apparel
08.2012 - 01.2013
Medical Insurance Billing & Coding Diploma -
Everest College
Diploma -
Bassett High School
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