Sonia Gonzalez
Pittsburg,CA
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Account Manager
INW Proform Laboratories
11.2022 - 01.2025
- Operate as the lead point of contact for all customer matters
- Communication with customers and internal departments
- Expand relationships with existing and new customers
- Work cross-functionally to ensure customers' orders progress
- Receive, file, maintain and update customer product documentation
- Prepare reports on account status
- Coordinate release of shipments between customer and PFL Logistics
- Forecast and track key account metrics (Monthly sales and Annual forecast)
- Assist internal departments (Quality Assurance, R&D, and Production lines)
- Update and maintain Customers' product pricing quarterly or per purchase order
- Developed long-lasting client relationships by providing exceptional customer service and support.
Assistant Project Manager
Pacific Power & Systems, Inc.
09.2021 - 11.2022
- Main point of contact for field personnel
- Prepare and send billing to client
- Material Order
- Material Tracking
- Procore training
- Assist with scheduling
- Invoicing/Accounts Payable
- Service work tracking and billing
- Data Entry
- Prepare Accubid Change orders
- Planned, monitored and analyzed project costs to meet financial goals.
Account Manager
PSR WEST COAST BUILDERS
01.2014 - 09.2021
- Main point of contact for field personnel
- Assist with scheduling and dispatch of field employees
- Prepare change orders and proposals for clients per architectural plans
- Data entry
- Purchase materials
- Organize paperwork for closeout documents for each project
- Develop and periodically update project schedules
- Maintain and improve client relations
- Prepare monthly anticipated cost reports per job
- Manage and coordinate construction projects from beginning to end
- Field supervision
- Elevator Modernization coordinator
- Elevator modernization bids
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
Sales Representative
CLEARCOM WIRELESS
09.2011 - 06.2014
- Plan and modify product configurations to meet customer needs
- Maintain assigned account bases while developing new accounts
- Explain to customers how specific types of advertising will help promote their products or services in the most effective way possible
- Provide clients with estimates of the costs of advertising products or services
- Locate and contact potential clients to offer advertising services
- Process all correspondence and paperwork related to accounts
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Executive Assistant/ Personnel Coordinator
MAXIM HEALTHCARE SERVICES
01.2010 - 09.2011
- Directly responsible for managing the hiring process of new employees
- Insured that all newly hired staff conformed with Maxim Healthcare standards
- Office liaison to state CMS organization and was involved in transmittal Oasis patient data
- Continuously worked with internal contract employees to insure employee files were up to date
- Directly in charge of data entry for all new employees and infer office staff
- Lead weekly office meetings as related to specific staffing updates
- Assisted in statewide TDAP program as Maxim's bilingual liaison to the Hispanic community
Education
Project Management Certificate - Blueprint Reading, Construction Management
Diablo Valley College
Concord, CAHigh School Diploma -
Mt. Diablo High School
Concord, CA06-2006
Skills
- Accounts payable/Receivable
- Customer service
- Data Entry
- Project Management
- Medical billing
- Excel
- Microsoft Office
- SAGE
- Procore
Certification
- OSHA 8
- Basic First Aid
- Adult CPR
- Confined Space Training
- Mobile Elevating Work Platform Safety
- Forklift Safety Training
Languages
Spanish
Native or Bilingual
Timeline
Senior Account Manager
INW Proform Laboratories
11.2022 - 01.2025
Assistant Project Manager
Pacific Power & Systems, Inc.
09.2021 - 11.2022
Account Manager
PSR WEST COAST BUILDERS
01.2014 - 09.2021
Sales Representative
CLEARCOM WIRELESS
09.2011 - 06.2014
Executive Assistant/ Personnel Coordinator
MAXIM HEALTHCARE SERVICES
01.2010 - 09.2011
Project Management Certificate - Blueprint Reading, Construction Management
Diablo Valley College
High School Diploma -
Mt. Diablo High School
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