SONIA Gonzalez
Everett,MA
Summary
Capable patient representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
20
20
years of professional experience
Work History
Admitting/ED Registrar
Mass Eye and Ear
06.2023 - Current
- Set up in the morning by printing facesheets to put in folders for inpatient interviews and to initiate prior authorizations.
- Patient interviews consist of making sure the patient demographic information is accurate and up to date and to collect signitures for admission forms.
- For patient that are admitted.
- Answering phone calls to register patients, schedule appointents for emergency room follow ups and create admissions for the clinics and outside hospitals.
- Working on workques for pending prior-authorization and missing patient demographic information.
Medical Administrative Assistant I
Mass Eye and Ear
05.2022 - 06.2023
- Interacting and welcoming patients to the department, checking in patients and seeing that they meet the COVID-19 protocols before being seen by the physician.
- Answer phone calls to assist patients by providing information and medical personnel access.
- Confirm patient information, collect copays and verify insurance.
- Working with different providers and specialist schedules. Booking follow-up appointments for all patients, ensuring the patients have a timely follow-up that works for them.
Pre Registration-Specialist
Massachusetts Eye and Ear Infirmary
04.2007 - 04.2008
- Set up patients in system by documenting key data, confirming eligibility and verifying insurance benefits.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Accurately input patient and insurance information into company's computer system using IDX.
MGH Cafeteria Assistant
Massachusetts General Hospital
06.2005 - 04.2007
- Cleaned and sanitized surfaces, tools, and equipment.
- Served food according to temperature, safety, and presentation guidelines.
- Followed all proper handling procedures for prepared foods, ingredients, and leftovers.
- Provided exemplary service to students, staff, and visitors.
- Received and stored incoming supplies according to procedures.
- Assisted cashiers with processing customer payments and documenting orders.
- Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction. Accurately input patient and insurance information into company's computer system using IDX.
Education
High School Diploma - undefined
Cambridge Rindge and Latin
Cambridge, MA06.1999
Skills
- Registration and Scheduling
- Patient Confidentiality and Data Security
- Microsoft Office
- Administrative and Office Support
- Building Rapport and Credibility
- Resolving Problems
- Verbal and Written Communication
- Medical Terminology
- Vital Statistics Documentation
- Documenting and Recording Information
- Patient Needs Assessment and Referral
- Organized and Efficient
- Insurance Forms Processing
- Billing Issue Resolution and Support
- Word Processing
- Bilingual Spanish and English
- Schedule Coordination
- Medical History Documentation
- Records Management
- EPIC
- IDX
- Paragon
- Nehen/ Emdeon
Timeline
Admitting/ED Registrar
Mass Eye and Ear
06.2023 - Current
Medical Administrative Assistant I
Mass Eye and Ear
05.2022 - 06.2023
Pre Registration-Specialist
Massachusetts Eye and Ear Infirmary
04.2007 - 04.2008
MGH Cafeteria Assistant
Massachusetts General Hospital
06.2005 - 04.2007
High School Diploma - undefined
Cambridge Rindge and Latin
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